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Compare eGain vs Oracle Service Cloud (formerly RightNow)

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comparison of eGain vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. eGain rates 3.3/5 stars with 10 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 9 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 9 reviews)
8.0
(Based on 50 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.3
(Based on 36 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 7 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
57.9%
 
Apparel & Fashion
12.5%
Information Technology and Services
20.4%
 
Insurance
12.5%
Retail
10.8%
 
Medical Devices
12.5%
Financial Services
6.5%
 
Higher Education
12.5%
Computer Software
6.5%
 
Consumer Services
12.5%
Consumer Electronics
4.3%
 
Other
37.5%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The version I have used was limited on what you could use to search. Searching by email was difficult, and the server that we were told had unlimited storage had very limited capacity. Attachments were deleted by the system after a month to save space. We...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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