|Meets RequirementsSee More|
(Based on 51 reviews)
|Ease of UseSee More|
(Based on 50 reviews)
|Ease of Setup||Not enough data available|
|Ease of Admin||Not enough data available|
|Quality of SupportSee More|
(Based on 46 reviews)
|Ease of Doing Business With||Not enough data available|
(Based on 34 reviews)
|Product Direction (% positive)See More|
(Based on 49 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Apparel & Fashion
Information Technology and Services
|Most Helpful Favorable Review|
G2 Crowd User
eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business.
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
|Most Helpful Critical Review|
G2 Crowd User in Financial Services
The version I have used was limited on what you could use to search. Searching by email was difficult, and the server that we were told had unlimited storage had very limited capacity. Attachments were deleted by the system after a month to save space. We...
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
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