Compare Evergage vs IBM Watson Customer Experience Analytics

See this comparison of Evergage vs. IBM Watson Customer Experience Analytics based on data from user reviews. Evergage rates 4.3/5 stars with 80 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Evergage Platform
 
Evergage Promote Package
 
Evergage Recommend Package
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 79 reviews)
7.6
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 77 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.2
(Based on 43 reviews)
8.2
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 46 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 45 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 78 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
23.8%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
55.0%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
21.3%
71.4%
 
Computer Software
19.1%
Banking
25.0%
 
Retail
12.8%
Marketing and Advertising
25.0%
 
Marketing and Advertising
11.7%
Consumer Goods
12.5%
 
Information Technology and Services
9.6%
Food & Beverages
12.5%
 
Internet
8.5%
Insurance
12.5%
 
Other
38.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Market Research

Evergage fills a space in the analytics market like no other product I've tried. As an analytics expert, I've tried many different products and I really push products to their breaking point because I know javaScript and apache server features and...

G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

The software is not very intuitive and glitches nearly every time we use it. The preview will warp even when there have been no page changes. Account management is hard to work with as well.

G2 Crowd User

The new portal is still very very slow and a bit buggy. Some key features are missing (Monitor, admin, benchmark..) and unique visitor metrics still not available across functions. Form tag disappeared, what a bummer!!

 
 

Take a look at some of the key features of the Evergage solution, and learn how it helps professionals boost conversion rates and online sales as well as improve visitor engagement and demand generation!

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Ask Evergage a QuestionContact EvergageAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
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Kate from G2 Crowd

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