Compare Exponea vs IBM Watson Customer Experience Analytics

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comparison of Exponea vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Exponea rates 4.8/5 stars with 123 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Exponea
Exponea
4.8
Based on 123 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 11 reviews
 
Ultimate
Up to 10 billion data points
 
Advanced
300M data points
 
Basic
100M data points
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 115 reviews)
7.6
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 116 reviews)
8.5
(Based on 8 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 52 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 54 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 114 reviews)
7.0
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 53 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 113 reviews)
10.0
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.4%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.0%
18.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.6%
72.7%
 
Marketing and Advertising
15.4%
Food & Beverages
18.8%
 
Retail
14.1%
Retail
12.5%
 
Information Technology and Services
13.5%
Investment Management
12.5%
 
Telecommunications
9.0%
Banking
12.5%
 
Internet
8.3%
Marketing and Advertising
12.5%
 
Other
39.7%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Marian G.
User in Internet

Easy to understand, versatile, logical improvements. Insightful consultants, happy to help. Better conversion.

G2 Crowd User in Marketing and Advertising

Thw softwrae has easy to use interface, Interactive dashboards and good segmentation features.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
 

Exponea Experience Cloud in action:

How to create a free delivery web-layer
How to create a voucher
How to create an "abandoned cart" scenario
Exponea Dashboards

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Ask Exponea a QuestionContact ExponeaAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate from G2 Crowd

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