Compare Exponea vs IBM Watson Customer Experience Analytics

See this comparison of Exponea vs. IBM Watson Customer Experience Analytics based on data from user reviews. Exponea rates 4.8/5 stars with 121 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ultimate
Up to 10 billion data points
 
Advanced
300M data points
 
Basic
100M data points
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 114 reviews)
7.6
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 115 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 51 reviews)
8.2
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 53 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 113 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 52 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 112 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.6%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.9%
71.4%
 
Marketing and Advertising
15.6%
Banking
25.0%
 
Retail
14.3%
Marketing and Advertising
25.0%
 
Information Technology and Services
13.6%
Consumer Goods
12.5%
 
Telecommunications
9.1%
Food & Beverages
12.5%
 
Internet
8.4%
Insurance
12.5%
 
Other
39.0%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Marian G.
User in Internet

Easy to understand, versatile, logical improvements. Insightful consultants, happy to help. Better conversion.

G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
Most Helpful Critical Review
Dave H.
Executive Sponsor

nothing, i am very happy with this product

 
 

Exponea marketing cloud in action:

How to create a free delivery web-layer
How to create a voucher
How to create an "abandoned cart" scenario
Exponea Dashboards

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Ask Exponea a QuestionContact ExponeaAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate avatar
Kate from G2 Crowd

Need help?

I can help.