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Compare Freshdesk vs GrooveHQ

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comparison of Freshdesk vs. GrooveHQ
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,890 reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Groove Free
$0 user/month
 
Blossom
$19 / agent / month billed annually
Groove Plus
$15 user/month
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,754 reviews)
8.0
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,764 reviews)
9.0
(Based on 26 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,292 reviews)
9.3
(Based on 13 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,325 reviews)
9.3
(Based on 13 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,702 reviews)
8.6
(Based on 24 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,260 reviews)
8.1
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,749 reviews)
7.2
(Based on 26 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.8%
78.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.0%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
0.0%
 
Information Technology and Services
20.6%
Computer Software
27.3%
 
Computer Software
14.4%
Internet
11.4%
 
Internet
6.0%
Fund-Raising
6.8%
 
Education Management
3.7%
Marketing and Advertising
4.5%
 
E-Learning
3.4%
Management Consulting
4.5%
 
Other
51.8%
Other
45.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Matthew W.
Administrator in Computer Software

Okay, so I'd say we're pretty heavy users of Groove and we use it for a good number of things. First, it's obvious that they're doing something different with their product, they are definitely shaking things up when it comes to Help Desk software. We...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

 
 No screenshots provided.
 
No videos provided.
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