Compare Freshdesk vs GuideMe by EdCast

See this comparison of Freshdesk vs. GuideMe by EdCast based on data from user reviews. Freshdesk rates 4.4/5 stars with 1721 reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
10.0
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1220 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1249 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
10.0
(Based on 5 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1190 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
7.9
(Based on 5 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
0.0%
 
Information Technology and Services
20.2%
Information Technology and Services
60.0%
 
Computer Software
15.0%
Computer Software
20.0%
 
Internet
6.3%
Internet
20.0%
 
Education Management
3.6%
 
E-Learning
3.5%
 
Other
51.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
 
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