Compare Freshdesk vs GuideMe

See this comparison of Freshdesk vs. GuideMe by EdCast based on data from user reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1439 reviews)
10.0
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1449 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1100 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1120 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1399 reviews)
10.0
(Based on 5 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1067 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1435 reviews)
7.9
(Based on 5 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
0.0%
 
Information Technology and Services
20.6%
Information Technology and Services
60.0%
 
Computer Software
15.0%
Computer Software
20.0%
 
Internet
6.5%
Internet
20.0%
 
E-Learning
3.9%
 
Education Management
3.7%
 
Other
50.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

Most Helpful Critical Review
Most Helpful Critical Review
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Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
 
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