Compare Freshdesk vs HappyFox

See this comparison of Freshdesk vs. HappyFox based on data from user reviews. Freshdesk rates 4.4/5 stars with 1737 reviews. HappyFox rates 4.6/5 stars with 109 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
 
Blossom
$19 / agent / month billed annually
Enterprise
$69 per staff / month
 
Garden
$35 / agent / month billed annually
Fantastic
$49 per staff / month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
9.0
(Based on 103 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
9.4
(Based on 103 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
9.0
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
9.2
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
9.3
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
9.4
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
9.4
(Based on 105 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
46.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
15.6%
 
Information Technology and Services
20.2%
Information Technology and Services
14.3%
 
Computer Software
15.0%
Computer Software
12.3%
 
Internet
6.3%
Higher Education
6.5%
 
Education Management
3.6%
Education Management
3.9%
 
E-Learning
3.5%
Real Estate
3.9%
 
Other
51.3%
Other
59.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
 
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