Compare Freshdesk, HappyFox, and Helpshift

 
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
Professional
$95 Per User / Per Month
 
Blossom
$19 / agent / month billed annually
Fantastic
$49 per staff / month
Enterprise
$135 Per User / Per Month
 
Garden
$35 / agent / month billed annually
Enterprise
$69 per staff / month
Platinum
$160 Per User / Per Month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,856 reviews)
9.0
(Based on 104 reviews)
8.8
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,866 reviews)
9.4
(Based on 104 reviews)
8.9
(Based on 140 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,341 reviews)
9.0
(Based on 81 reviews)
8.9
(Based on 61 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,375 reviews)
9.2
(Based on 80 reviews)
8.6
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,801 reviews)
9.3
(Based on 99 reviews)
8.7
(Based on 128 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,309 reviews)
9.4
(Based on 77 reviews)
8.8
(Based on 58 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,851 reviews)
9.4
(Based on 106 reviews)
8.4
(Based on 136 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
46.4%
18.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
38.1%
63.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
15.5%
18.1%
 
Information Technology and Services
20.6%
Information Technology and Services
14.1%
Computer Games
12.6%
 
Computer Software
14.2%
Computer Software
12.2%
Consumer Services
9.8%
 
Internet
5.9%
Higher Education
6.4%
Financial Services
8.6%
 
Education Management
3.7%
Real Estate
3.8%
Internet
8.0%
 
E-Learning
3.5%
Education Management
3.8%
Entertainment
7.5%
 
Other
52.2%
Other
59.6%
Other
53.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

G2 Crowd User

I like how the automation automatically comes on when in idle mode. I also love the cross platform views, customization and ease of use.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

 
 
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Kate from G2 Crowd

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