Compare Freshdesk, HappyFox, and Kayako

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Freshdesk
HappyFox
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Kayako
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
Inbox
$15 /agent/month
 
Blossom
$19 / agent / month billed annually
Fantastic
$49 per staff / month
Growth
$30 /agent/month
 
Garden
$35 / agent / month billed annually
Enterprise
$69 per staff / month
Scale
$60 /agent/month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,856 reviews)
9.0
(Based on 104 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,866 reviews)
9.4
(Based on 104 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,341 reviews)
9.0
(Based on 81 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,375 reviews)
9.2
(Based on 80 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,801 reviews)
9.3
(Based on 99 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,309 reviews)
9.4
(Based on 77 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,851 reviews)
9.4
(Based on 106 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
46.4%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
38.1%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
15.5%
7.2%
 
Information Technology and Services
20.6%
Information Technology and Services
14.1%
Information Technology and Services
23.7%
 
Computer Software
14.2%
Computer Software
12.2%
Computer Software
17.4%
 
Internet
5.9%
Higher Education
6.4%
Telecommunications
7.2%
 
Education Management
3.7%
Real Estate
3.8%
Internet
5.3%
 
E-Learning
3.5%
Education Management
3.8%
Marketing and Advertising
3.9%
 
Other
52.2%
Other
59.6%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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