Compare Freshdesk, HappyFox, and MindTouch

Pricing

 
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
 
Blossom
$19 / agent / month billed annually
Enterprise
$69 per staff / month
 
Garden
$35 / agent / month billed annually
Fantastic
$49 per staff / month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
8.1
Ease of Use
Ease of Use
8.8
9.3
8.1
Ease of Setup
Ease of Setup
8.5
8.9
7.7
Ease of Admin
Ease of Admin
8.7
9.1
8.2
Quality of Support
Quality of Support
8.9
9.2
8.7
Ease of Doing Business With
Ease of Doing Business With
8.8
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
7.9
Meets Requirements
Freshdesk
8.5
HappyFox
8.9
MindTouch
8.1
Ease of Use
Freshdesk
8.8
HappyFox
9.3
MindTouch
8.1
Ease of Setup
Freshdesk
8.5
HappyFox
8.9
MindTouch
7.7
Ease of Admin
Freshdesk
8.7
HappyFox
9.1
MindTouch
8.2
Quality of Support
Freshdesk
8.9
HappyFox
9.2
MindTouch
8.7
Ease of Doing Business With
Freshdesk
8.8
HappyFox
9.3
MindTouch
8.8
Product Direction (% positive)
Freshdesk
8.6
HappyFox
9.3
MindTouch
7.9

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
HappyFox
8.5
MindTouch
9.2
Searchable Articles
Freshdesk
8.6
HappyFox
8.8
MindTouch
8.2
Community Forums
Freshdesk
8.4
HappyFox
Not enough data available
MindTouch
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
HappyFox
Not enough data available
MindTouch
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
HappyFox
7.2
MindTouch
8.8
Forum to Reponse
Freshdesk
8.5
HappyFox
8.1
MindTouch
Not enough data available
Tickets and Tagging
Freshdesk
8.8
HappyFox
9.3
MindTouch
8.0
Live Chat
Freshdesk
8.8
HappyFox
8.1
MindTouch
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.2%
46.4%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
38.1%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
15.5%
22.4%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
14.1%
Computer Software
36.4%
 
Computer Software
14.0%
Computer Software
12.2%
Information Technology and Services
16.7%
 
Internet
5.9%
Higher Education
6.4%
Financial Services
7.6%
 
Education Management
3.7%
Real Estate
3.8%
Telecommunications
6.1%
 
E-Learning
3.4%
Education Management
3.8%
Internet
4.5%
 
Other
52.6%
Other
59.6%
Other
28.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Freshdesk
HappyFox
No videos provided
MindTouch
No videos provided

Downloads

HappyFox
No downloads provided
MindTouch
No downloads provided
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