Compare Freshdesk, HappyFox, and TeamSupport

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Freshdesk
HappyFox
Optimized for quick response
TeamSupport
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Freshdesk
Freshdesk
4.4
Based on 2,007 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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TeamSupport
TeamSupport
4.3
Based on 510 reviews
 
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
Enterprise
$69 per staff / month
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Fantastic
$49 per staff / month
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,867 reviews)
9.0
(Based on 104 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,877 reviews)
9.4
(Based on 104 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
9.0
(Based on 81 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
9.2
(Based on 80 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,812 reviews)
9.3
(Based on 99 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
9.4
(Based on 77 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,862 reviews)
9.4
(Based on 106 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
46.4%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
38.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
15.5%
11.3%
 
Information Technology and Services
20.5%
Information Technology and Services
14.1%
Computer Software
27.2%
 
Computer Software
14.1%
Computer Software
12.2%
Information Technology and Services
20.7%
 
Internet
6.0%
Higher Education
6.4%
Internet
5.8%
 
Education Management
3.7%
Real Estate
3.8%
Financial Services
4.5%
 
E-Learning
3.5%
Education Management
3.8%
Hospitality
3.6%
 
Other
52.3%
Other
59.6%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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