Compare Freshdesk, HappyFox, and Zoho Desk

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Freshdesk
HappyFox
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Zoho Desk
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 2,012 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 926 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
FREE
$0 /agent/month
 
Blossom
$19 / agent / month billed annually
Fantastic
$49 per staff / month
PROFESSIONAL
$12 /agent/month
 
Garden
$35 / agent / month billed annually
Enterprise
$69 per staff / month
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,872 reviews)
9.0
(Based on 104 reviews)
8.8
(Based on 846 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,882 reviews)
9.4
(Based on 104 reviews)
8.7
(Based on 846 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,347 reviews)
9.0
(Based on 81 reviews)
8.3
(Based on 692 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,381 reviews)
9.2
(Based on 80 reviews)
8.5
(Based on 691 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,817 reviews)
9.3
(Based on 99 reviews)
8.3
(Based on 759 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,315 reviews)
9.4
(Based on 77 reviews)
8.6
(Based on 643 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,867 reviews)
9.4
(Based on 106 reviews)
8.8
(Based on 836 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.4%
46.4%
72.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
38.1%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
15.5%
5.8%
 
Information Technology and Services
20.5%
Information Technology and Services
14.1%
Information Technology and Services
24.8%
 
Computer Software
14.1%
Computer Software
12.2%
Computer Software
10.4%
 
Internet
5.9%
Higher Education
6.4%
Internet
4.3%
 
Education Management
3.7%
Real Estate
3.8%
Marketing and Advertising
4.2%
 
E-Learning
3.5%
Education Management
3.8%
Telecommunications
4.1%
 
Other
52.4%
Other
59.6%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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