Compare Freshdesk vs Help Scout

See this comparison of Freshdesk vs. Help Scout based on data from user reviews. Freshdesk rates 4.4/5 stars with 1737 reviews. Help Scout rates 4.4/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Plus
$27 user/month
 
Blossom
$19 / agent / month billed annually
Basic
$8 user/month
 
Garden
$35 / agent / month billed annually
Standard
$15 user/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
8.6
(Based on 96 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
9.3
(Based on 96 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
8.9
(Based on 44 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
9.0
(Based on 45 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
9.1
(Based on 82 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
9.3
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
8.1
(Based on 96 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
67.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
3.0%
 
Information Technology and Services
20.2%
Computer Software
23.3%
 
Computer Software
15.0%
Internet
21.8%
 
Internet
6.3%
Information Technology and Services
8.3%
 
Education Management
3.6%
Marketing and Advertising
6.8%
 
E-Learning
3.5%
E-Learning
3.8%
 
Other
51.3%
Other
36.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

 
 
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