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Compare Freshdesk vs Help Scout

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comparison of Freshdesk vs. Help Scout
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,886 reviews. Help Scout rates 4.3/5 stars with 122 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Plus
$27 user/month
 
Blossom
$19 / agent / month billed annually
Basic
$8 user/month
 
Garden
$35 / agent / month billed annually
Standard
$15 user/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,750 reviews)
8.6
(Based on 113 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,760 reviews)
9.2
(Based on 113 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,290 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,323 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,698 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,258 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,745 reviews)
8.0
(Based on 113 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
61.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
2.6%
 
Information Technology and Services
20.7%
Computer Software
23.6%
 
Computer Software
14.4%
Internet
20.4%
 
Internet
6.0%
Information Technology and Services
8.3%
 
Education Management
3.7%
Marketing and Advertising
6.4%
 
E-Learning
3.4%
E-Learning
4.5%
 
Other
51.8%
Other
36.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
 
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