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Compare Freshdesk vs Help Scout

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comparison of Freshdesk vs. Help Scout
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,827 reviews. Help Scout rates 4.3/5 stars with 119 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Plus
$27 user/month
 
Blossom
$19 / agent / month billed annually
Basic
$8 user/month
 
Garden
$35 / agent / month billed annually
Standard
$15 user/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.6
(Based on 111 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
9.2
(Based on 111 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
8.8
(Based on 52 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.8
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
9.0
(Based on 96 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
9.1
(Based on 49 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
8.1
(Based on 111 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
36.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
3.5%
 
Information Technology and Services
20.2%
Computer Software
22.7%
 
Computer Software
15.0%
Internet
21.4%
 
Internet
6.3%
Information Technology and Services
7.8%
 
Education Management
3.6%
Marketing and Advertising
6.5%
 
E-Learning
3.5%
E-Learning
4.5%
 
Other
51.3%
Other
37.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

 
 
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