Compare Freshdesk, Help Scout, and Solvvy

Pricing

 
Sprout
Free
for UNLIMITED agents
Plus
$27
user/month
 
Blossom
$19
/ agent / month billed annually
Basic
$8
user/month
 
Garden
$35
/ agent / month billed annually
Standard
$15
user/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.4
8.8
Ease of Use
Ease of Use
8.8
9.2
9.3
Ease of Setup
Ease of Setup
8.5
8.8
8.9
Ease of Admin
Ease of Admin
8.7
8.8
9.2
Quality of Support
Quality of Support
8.9
8.8
9.4
Ease of Doing Business With
Ease of Doing Business With
8.8
9.0
9.7
Product Direction (% positive)
Product Direction (% positive)
8.6
7.7
10.0
Meets Requirements
Freshdesk
8.5
Help Scout
8.4
Solvvy
8.8
Ease of Use
Freshdesk
8.8
Help Scout
9.2
Solvvy
9.3
Ease of Setup
Freshdesk
8.5
Help Scout
8.8
Solvvy
8.9
Ease of Admin
Freshdesk
8.7
Help Scout
8.8
Solvvy
9.2
Quality of Support
Freshdesk
8.9
Help Scout
8.8
Solvvy
9.4
Ease of Doing Business With
Freshdesk
8.8
Help Scout
9.0
Solvvy
9.7
Product Direction (% positive)
Freshdesk
8.6
Help Scout
7.7
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
Help Scout
8.7
Solvvy
Not enough data available
Searchable Articles
Freshdesk
8.6
Help Scout
7.8
Solvvy
9.7
Community Forums
Freshdesk
8.4
Help Scout
8.3
Solvvy
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Help Scout
8.1
Solvvy
8.6
Interaction
Web Portals
Freshdesk
7.2
Help Scout
8.8
Solvvy
9.4
Forum to Reponse
Freshdesk
8.5
Help Scout
8.0
Solvvy
Not enough data available
Tickets and Tagging
Freshdesk
8.8
Help Scout
8.7
Solvvy
9.0
Live Chat
Freshdesk
8.8
Help Scout
6.4
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.2%
57.4%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
39.5%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
3.1%
0%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
20.3%
Computer Software
22.5%
Internet
31.3%
 
Computer Software
14.0%
Internet
18.9%
Computer Software
28.1%
 
Internet
5.9%
Information Technology and Services
8.3%
Retail
15.6%
 
Education Management
3.7%
Marketing and Advertising
5.9%
Consumer Electronics
6.3%
 
E-Learning
3.4%
Hospital & Health Care
4.7%
Computer Networking
6.3%
 
Other
52.7%
Other
39.6%
Other
12.5%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

Solvvy
Most Helpful Favorable Review
G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Help Scout
No videos provided
Solvvy
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