Compare Freshdesk vs Helpshift
See this comparison of Freshdesk vs. Helpshift based on data from user reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. Helpshift rates 3.9/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Freshdesk |  Helpshift |
Pricing
Sprout Free for UNLIMITED agents | Professional $95 Per User / Per Month |
Blossom $19 / agent / month billed annually | Enterprise $135 Per User / Per Month |
Garden $35 / agent / month billed annually | Platinum $160 Per User / Per Month |
Estate $49 / agent / month billed annually | ‐ |
Forest $89 / agent / month billed annually | ‐ |
Free Trial | Free Trial |
Ratings
8.6 (Based on 1439 reviews) | 8.2 (Based on 23 reviews) |
8.9 (Based on 1449 reviews) | 8.5 (Based on 23 reviews) |
8.7 (Based on 1100 reviews) | 8.3 (Based on 8 reviews) |
8.8 (Based on 1120 reviews) | 8.1 (Based on 10 reviews) |
9.1 (Based on 1399 reviews) | 8.6 (Based on 20 reviews) |
9.0 (Based on 1067 reviews) | 8.2 (Based on 9 reviews) |
8.9 (Based on 1435 reviews) | 8.6 (Based on 22 reviews) |
Features
Reviewers' Company Size
55.9% | 25.9% |
34.5% | 70.4% |
9.7% | 3.7% |
Reviewers' Industry
Information Technology and Services 20.6% | Internet 29.4% |
Computer Software 15.0% | Computer Games 17.6% |
Internet 6.5% | Retail 8.8% |
E-Learning 3.9% | Consumer Goods 8.8% |
Education Management 3.7% | Photography 5.9% |
Other 50.3% | Other 29.4% |
Reviews
Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... | G2 Crowd User Easy organization of work issues that come in, listed in order of priority or by wait time. Simple click boxes and very functional for customer service. |
Paul G. Executive Sponsor in Computer & Network Security Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was... | G2 Crowd User Bad ticket assigning system. No option to give channel/category based support. |
