Compare Freshdesk vs Helpshift
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comparison of Freshdesk vs. Helpshift
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,824 reviews. Helpshift rates 4.2/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Freshdesk 4.4 Based on 1,710 reviews |  Helpshift 4.2 Based on 146 reviews |
Pricing
Sprout Free for UNLIMITED agents | Professional $95 Per User / Per Month | |
Blossom $19 / agent / month billed annually | Enterprise $135 Per User / Per Month | |
Garden $35 / agent / month billed annually | Platinum $160 Per User / Per Month | |
Estate $49 / agent / month billed annually | ‐ | |
Forest $89 / agent / month billed annually | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.6 (Based on 1,589 reviews) | 8.7 (Based on 127 reviews) |
| Ease of Use | 8.9 (Based on 1,599 reviews) | 8.9 (Based on 127 reviews) |
| Ease of Setup | 8.7 (Based on 1,220 reviews) | 8.8 (Based on 54 reviews) |
| Ease of Admin | 8.8 (Based on 1,249 reviews) | 8.6 (Based on 54 reviews) |
| Quality of Support | 9.1 (Based on 1,548 reviews) | 8.7 (Based on 116 reviews) |
| Ease of Doing Business With | 9.0 (Based on 1,190 reviews) | 8.8 (Based on 52 reviews) |
| Product Direction (% positive) | 8.8 (Based on 1,584 reviews) | 8.4 (Based on 125 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 55.9% | 16.7% |
Mid-Market (51-1000 emp.) | 34.7% | 63.2% |
Enterprise (> 1000 emp.) | 9.4% | 20.1% |
Reviewers' Industry
Information Technology and Services 20.2% | Information Technology and Services 13.0% | |
Computer Software 15.0% | Consumer Services 13.0% | |
Internet 6.3% | Computer Games 11.7% | |
Education Management 3.6% | Financial Services 8.6% | |
E-Learning 3.5% | Internet 7.4% | |
Other 51.3% | Other 46.3% |
Reviews
| Most Helpful Favorable Review | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... | G2 Crowd User in Consumer Services Helpshift helped me keep all my paper trails organized. |
| Most Helpful Critical Review | Paul G. Executive Sponsor in Computer & Network Security Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was... | G2 Crowd User It doesn't prompt for enough information to be provided by person asking questions |
