Compare Freshdesk vs Helpshift

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comparison of Freshdesk vs. Helpshift
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,008 reviews. Helpshift rates 4.3/5 stars with 160 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,867 reviews)
8.8
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,877 reviews)
8.9
(Based on 140 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
8.9
(Based on 61 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
8.6
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,812 reviews)
8.7
(Based on 128 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
8.8
(Based on 58 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,862 reviews)
8.4
(Based on 136 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
18.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
63.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
18.1%
 
Information Technology and Services
20.5%
Computer Games
12.6%
 
Computer Software
14.1%
Consumer Services
9.8%
 
Internet
6.0%
Financial Services
8.6%
 
Education Management
3.7%
Internet
8.0%
 
E-Learning
3.5%
Entertainment
7.5%
 
Other
52.3%
Other
53.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Adam S.
Administrator in Computer Games

I love the ease of being able to instantly view any support ticket using the search feature. The FAQ feature is also a huge help for us and our app.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

 
 
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