Compare Freshdesk vs Helpshift

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comparison of Freshdesk vs. Helpshift
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,824 reviews. Helpshift rates 4.2/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.7
(Based on 127 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
8.9
(Based on 127 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
8.8
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.6
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
8.7
(Based on 116 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
8.8
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
8.4
(Based on 125 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
63.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
20.1%
 
Information Technology and Services
20.2%
Information Technology and Services
13.0%
 
Computer Software
15.0%
Consumer Services
13.0%
 
Internet
6.3%
Computer Games
11.7%
 
Education Management
3.6%
Financial Services
8.6%
 
E-Learning
3.5%
Internet
7.4%
 
Other
51.3%
Other
46.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Consumer Services

Helpshift helped me keep all my paper trails organized.

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User

It doesn't prompt for enough information to be provided by person asking questions

 
 
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