Compare Freshdesk vs Helpshift

See this comparison of Freshdesk vs. Helpshift based on data from user reviews. Freshdesk rates 4.4/5 stars with 1725 reviews. Helpshift rates 4.3/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
8.8
(Based on 90 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
8.9
(Based on 90 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
8.8
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
8.5
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
8.8
(Based on 80 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
8.8
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
8.6
(Based on 87 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
17.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
68.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
14.6%
 
Information Technology and Services
20.2%
Computer Games
16.4%
 
Computer Software
15.0%
Consumer Services
12.9%
 
Internet
6.3%
Internet
10.3%
 
Education Management
3.6%
Financial Services
9.5%
 
E-Learning
3.5%
Consumer Goods
7.8%
 
Other
51.3%
Other
43.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

I like that Helpshift notifies me of any issues assigned to me. It is also extremely organized. I love the capability of adding different folders. Helps me to be efficient and work smart.

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

 
 
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