Compare Freshdesk vs Helpshift

See this comparison of Freshdesk vs. Helpshift based on data from user reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. Helpshift rates 3.9/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1439 reviews)
8.2
(Based on 23 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1449 reviews)
8.5
(Based on 23 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1100 reviews)
8.3
(Based on 8 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1120 reviews)
8.1
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1399 reviews)
8.6
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1067 reviews)
8.2
(Based on 9 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1435 reviews)
8.6
(Based on 22 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
25.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
3.7%
 
Information Technology and Services
20.6%
Internet
29.4%
 
Computer Software
15.0%
Computer Games
17.6%
 
Internet
6.5%
Retail
8.8%
 
E-Learning
3.9%
Consumer Goods
8.8%
 
Education Management
3.7%
Photography
5.9%
 
Other
50.3%
Other
29.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

Easy organization of work issues that come in, listed in order of priority or by wait time. Simple click boxes and very functional for customer service.

Most Helpful Critical Review
Most Helpful Critical Review
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Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

 
 
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Kate from G2 Crowd

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