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Compare Freshdesk vs Helpshift

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comparison of Freshdesk vs. Helpshift
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,881 reviews. Helpshift rates 4.2/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,746 reviews)
8.6
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,756 reviews)
8.8
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,287 reviews)
8.7
(Based on 46 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,320 reviews)
8.6
(Based on 46 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,694 reviews)
8.7
(Based on 93 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,255 reviews)
8.8
(Based on 44 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,741 reviews)
8.2
(Based on 100 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
17.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.0%
64.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
18.2%
 
Information Technology and Services
20.7%
Computer Games
14.1%
 
Computer Software
14.4%
Consumer Services
11.9%
 
Internet
6.0%
Financial Services
10.4%
 
Education Management
3.7%
Internet
8.9%
 
E-Learning
3.4%
Consumer Goods
7.4%
 
Other
51.8%
Other
47.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

What I like the most with Helpshift is that I can see all the details of the customers which are reliable and helpful for our work. It is a friendly site that can be easily used by everyone.

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User

It doesn't prompt for enough information to be provided by person asking questions

 
 
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Kate from G2 Crowd

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