Compare Freshdesk vs Helpshift
See this comparison of Freshdesk vs. Helpshift based on data from user reviews. Freshdesk rates 4.4/5 stars with 1725 reviews. Helpshift rates 4.3/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Freshdesk |  Helpshift |
Pricing
Sprout Free for UNLIMITED agents | Professional $95 Per User / Per Month | |
Blossom $19 / agent / month billed annually | Enterprise $135 Per User / Per Month | |
Garden $35 / agent / month billed annually | Platinum $160 Per User / Per Month | |
Estate $49 / agent / month billed annually | ‐ | |
Forest $89 / agent / month billed annually | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.6 (Based on 1589 reviews) | 8.8 (Based on 90 reviews) |
| Ease of Use | 8.9 (Based on 1599 reviews) | 8.9 (Based on 90 reviews) |
| Ease of Setup | 8.7 (Based on 1220 reviews) | 8.8 (Based on 41 reviews) |
| Ease of Admin | 8.8 (Based on 1249 reviews) | 8.5 (Based on 42 reviews) |
| Quality of Support | 9.1 (Based on 1548 reviews) | 8.8 (Based on 80 reviews) |
| Ease of Doing Business With | 9.0 (Based on 1190 reviews) | 8.8 (Based on 40 reviews) |
| Product Direction (% positive) | 8.8 (Based on 1584 reviews) | 8.6 (Based on 87 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 55.9% | 17.5% |
Mid-Market (51-1000 emp.) | 34.7% | 68.0% |
Enterprise (> 1000 emp.) | 9.4% | 14.6% |
Reviewers' Industry
Information Technology and Services 20.2% | Computer Games 16.4% | |
Computer Software 15.0% | Consumer Services 12.9% | |
Internet 6.3% | Internet 10.3% | |
Education Management 3.6% | Financial Services 9.5% | |
E-Learning 3.5% | Consumer Goods 7.8% | |
Other 51.3% | Other 43.1% |
Reviews
| Most Helpful Favorable Review | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... | G2 Crowd User I like that Helpshift notifies me of any issues assigned to me. It is also extremely organized. I love the capability of adding different folders. Helps me to be efficient and work smart. |
| Most Helpful Critical Review | Lazar T. User in Banking No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals) | G2 Crowd User Bad ticket assigning system. No option to give channel/category based support. |
