Compare Freshdesk vs Helpshift
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comparison of Freshdesk vs. Helpshift
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,881 reviews. Helpshift rates 4.2/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Freshdesk 4.4 Based on 1,881 reviews |  Helpshift 4.2 Based on 121 reviews |
Pricing
Sprout Free for UNLIMITED agents | Professional $95 Per User / Per Month | |
Blossom $19 / agent / month billed annually | Enterprise $135 Per User / Per Month | |
Garden $35 / agent / month billed annually | Platinum $160 Per User / Per Month | |
Estate $49 / agent / month billed annually | ‐ | |
Forest $89 / agent / month billed annually | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.6 (Based on 1,746 reviews) | 8.6 (Based on 104 reviews) |
| Ease of Use | 8.9 (Based on 1,756 reviews) | 8.8 (Based on 104 reviews) |
| Ease of Setup | 8.7 (Based on 1,287 reviews) | 8.7 (Based on 46 reviews) |
| Ease of Admin | 8.8 (Based on 1,320 reviews) | 8.6 (Based on 46 reviews) |
| Quality of Support | 9.0 (Based on 1,694 reviews) | 8.7 (Based on 93 reviews) |
| Ease of Doing Business With | 9.0 (Based on 1,255 reviews) | 8.8 (Based on 44 reviews) |
| Product Direction (% positive) | 8.8 (Based on 1,741 reviews) | 8.2 (Based on 100 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 54.7% | 17.4% |
Mid-Market (51-1000 emp.) | 35.0% | 64.5% |
Enterprise (> 1000 emp.) | 10.2% | 18.2% |
Reviewers' Industry
Information Technology and Services 20.7% | Computer Games 14.1% | |
Computer Software 14.4% | Consumer Services 11.9% | |
Internet 6.0% | Financial Services 10.4% | |
Education Management 3.7% | Internet 8.9% | |
E-Learning 3.4% | Consumer Goods 7.4% | |
Other 51.8% | Other 47.4% |
Reviews
| Most Helpful Favorable Review | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... | G2 Crowd User What I like the most with Helpshift is that I can see all the details of the customers which are reliable and helpful for our work. It is a friendly site that can be easily used by everyone. |
| Most Helpful Critical Review | Lazar T. User in Banking No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals) | G2 Crowd User It doesn't prompt for enough information to be provided by person asking questions |
