Compare Freshdesk vs Helpshift
See this
comparison of Freshdesk vs. Helpshift
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,008 reviews. Helpshift rates 4.3/5 stars with 160 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Freshdesk 4.4 Based on 2,007 reviews |  Helpshift 4.3 Based on 160 reviews |
Pricing
Sprout Free for UNLIMITED agents | Professional $95 Per User / Per Month | |
Blossom $19 / agent / month billed annually | Enterprise $135 Per User / Per Month | |
Garden $35 / agent / month billed annually | Platinum $160 Per User / Per Month | |
Estate $49 / agent / month billed annually | ‐ | |
Forest $89 / agent / month billed annually | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.6 (Based on 1,867 reviews) | 8.8 (Based on 140 reviews) |
| Ease of Use | 8.9 (Based on 1,877 reviews) | 8.9 (Based on 140 reviews) |
| Ease of Setup | 8.7 (Based on 1,346 reviews) | 8.9 (Based on 61 reviews) |
| Ease of Admin | 8.8 (Based on 1,380 reviews) | 8.6 (Based on 59 reviews) |
| Quality of Support | 9.0 (Based on 1,812 reviews) | 8.7 (Based on 128 reviews) |
| Ease of Doing Business With | 9.0 (Based on 1,314 reviews) | 8.8 (Based on 58 reviews) |
| Product Direction (% positive) | 8.8 (Based on 1,862 reviews) | 8.4 (Based on 136 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 53.5% | 18.1% |
Mid-Market (51-1000 emp.) | 35.7% | 63.7% |
Enterprise (> 1000 emp.) | 10.7% | 18.1% |
Reviewers' Industry
Information Technology and Services 20.5% | Computer Games 12.6% | |
Computer Software 14.1% | Consumer Services 9.8% | |
Internet 6.0% | Financial Services 8.6% | |
Education Management 3.7% | Internet 8.0% | |
E-Learning 3.5% | Entertainment 7.5% | |
Other 52.3% | Other 53.4% |
Reviews
| Most Helpful Favorable Review | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... | Adam S. Administrator in Computer Games I love the ease of being able to instantly view any support ticket using the search feature. The FAQ feature is also a huge help for us and our app. |
| Most Helpful Critical Review | Ted F. Administrator in Mining & Metals They do not offer a WYSIWYG editor globally. | Beejay B. User - Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view... |
