Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, Helpshift, and HappyFox

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
Mighty
$29 per staff / month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
Fantastic
$49 per staff / month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
Enterprise
$69 per staff / month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,783 reviews)
8.7
(Based on 136 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,793 reviews)
8.9
(Based on 136 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,305 reviews)
8.9
(Based on 58 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,339 reviews)
8.5
(Based on 56 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,730 reviews)
8.6
(Based on 124 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,273 reviews)
8.8
(Based on 55 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,778 reviews)
8.3
(Based on 132 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
17.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
64.9%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
17.5%
15.5%
 
Information Technology and Services
20.7%
Computer Games
13.1%
Information Technology and Services
14.1%
 
Computer Software
14.3%
Consumer Services
10.1%
Computer Software
12.2%
 
Internet
6.0%
Financial Services
8.9%
Higher Education
6.4%
 
Education Management
3.7%
Internet
7.7%
Real Estate
3.8%
 
E-Learning
3.4%
Entertainment
7.7%
Education Management
3.8%
 
Other
51.8%
Other
52.4%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

i don't have to wait on hold for someone to answer

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User

Can have better layout and also experience can be improved

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
 
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