Compare Freshdesk, Helpshift, HappyFox, and TeamSupport

 
Freshdesk
Helpshift
HappyFox
Optimized for quick response
TeamSupport
 
remove product
Freshdesk
Freshdesk
4.4
Based on 2,007 reviews
remove product
Helpshift
Helpshift
4.3
Based on 160 reviews
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 510 reviews
 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
Mighty
$29 per staff / month
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
Fantastic
$49 per staff / month
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
Enterprise
$69 per staff / month
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,867 reviews)
8.8
(Based on 140 reviews)
9.0
(Based on 104 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,877 reviews)
8.9
(Based on 140 reviews)
9.4
(Based on 104 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
8.9
(Based on 61 reviews)
9.0
(Based on 81 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
8.6
(Based on 59 reviews)
9.2
(Based on 80 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,812 reviews)
8.7
(Based on 128 reviews)
9.3
(Based on 99 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
8.8
(Based on 58 reviews)
9.4
(Based on 77 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,862 reviews)
8.4
(Based on 136 reviews)
9.4
(Based on 106 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
18.1%
46.4%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
63.7%
38.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
18.1%
15.5%
11.3%
 
Information Technology and Services
20.5%
Computer Games
12.6%
Information Technology and Services
14.1%
Computer Software
27.2%
 
Computer Software
14.1%
Consumer Services
9.8%
Computer Software
12.2%
Information Technology and Services
20.7%
 
Internet
6.0%
Financial Services
8.6%
Higher Education
6.4%
Internet
5.8%
 
Education Management
3.7%
Internet
8.0%
Real Estate
3.8%
Financial Services
4.5%
 
E-Learning
3.5%
Entertainment
7.5%
Education Management
3.8%
Hospitality
3.6%
 
Other
52.3%
Other
53.4%
Other
59.6%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Adam S.
Administrator in Computer Games

I love the ease of being able to instantly view any support ticket using the search feature. The FAQ feature is also a huge help for us and our app.

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
 
No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Freshdesk a QuestionContact FreshdeskAsk Helpshift a QuestionContact HelpshiftAsk HappyFox a QuestionContact HappyFox
Kate from G2 Crowd

Need help?

I can help.