Compare Freshdesk, Helpshift, HappyFox, and Zendesk Support

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
Mighty
$29 per staff / month
Essential
$5 /month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
Fantastic
$49 per staff / month
Team
$19 /month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
Enterprise
$69 per staff / month
Professional
$49 /month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
Enterprise
$99 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,856 reviews)
8.8
(Based on 140 reviews)
9.0
(Based on 104 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,866 reviews)
8.9
(Based on 140 reviews)
9.4
(Based on 104 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,341 reviews)
8.9
(Based on 61 reviews)
9.0
(Based on 81 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,375 reviews)
8.6
(Based on 59 reviews)
9.2
(Based on 80 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,801 reviews)
8.7
(Based on 128 reviews)
9.3
(Based on 99 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,309 reviews)
8.8
(Based on 58 reviews)
9.4
(Based on 77 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,851 reviews)
8.4
(Based on 136 reviews)
9.4
(Based on 106 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
18.1%
46.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
63.7%
38.1%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
18.1%
15.5%
16.3%
 
Information Technology and Services
20.6%
Computer Games
12.6%
Information Technology and Services
14.1%
Computer Software
18.1%
 
Computer Software
14.2%
Consumer Services
9.8%
Computer Software
12.2%
Information Technology and Services
15.1%
 
Internet
5.9%
Financial Services
8.6%
Higher Education
6.4%
Internet
10.6%
 
Education Management
3.7%
Internet
8.0%
Real Estate
3.8%
Marketing and Advertising
5.0%
 
E-Learning
3.5%
Entertainment
7.5%
Education Management
3.8%
Telecommunications
3.3%
 
Other
52.2%
Other
53.4%
Other
59.6%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

I like that each ticket has a unique code that I can refer back to check on the issue.

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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