Compare Freshdesk, Helpshift, HappyFox, and Zoho Desk

 
Freshdesk
Helpshift
HappyFox
Optimized for quick response
Zoho Desk
Optimized for quick response
 
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
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Helpshift
Helpshift
4.3
Based on 160 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 896 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
Mighty
$29 per staff / month
FREE
$0 /agent/month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
Enterprise
$69 per staff / month
PROFESSIONAL
$12 /agent/month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
Fantastic
$49 per staff / month
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,856 reviews)
8.8
(Based on 140 reviews)
9.0
(Based on 104 reviews)
8.7
(Based on 818 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,866 reviews)
8.9
(Based on 140 reviews)
9.4
(Based on 104 reviews)
8.6
(Based on 818 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,341 reviews)
8.9
(Based on 61 reviews)
9.0
(Based on 81 reviews)
8.3
(Based on 667 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,375 reviews)
8.6
(Based on 59 reviews)
9.2
(Based on 80 reviews)
8.6
(Based on 666 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,801 reviews)
8.7
(Based on 128 reviews)
9.3
(Based on 99 reviews)
8.3
(Based on 735 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,309 reviews)
8.8
(Based on 58 reviews)
9.4
(Based on 77 reviews)
8.6
(Based on 622 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,851 reviews)
8.4
(Based on 136 reviews)
9.4
(Based on 106 reviews)
8.8
(Based on 808 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
18.1%
46.4%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
63.7%
38.1%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
18.1%
15.5%
6.0%
 
Information Technology and Services
20.6%
Computer Games
12.6%
Information Technology and Services
14.1%
Information Technology and Services
24.8%
 
Computer Software
14.2%
Consumer Services
9.8%
Computer Software
12.2%
Computer Software
10.4%
 
Internet
5.9%
Financial Services
8.6%
Higher Education
6.4%
Internet
4.2%
 
Education Management
3.7%
Internet
8.0%
Real Estate
3.8%
Marketing and Advertising
4.1%
 
E-Learning
3.5%
Entertainment
7.5%
Education Management
3.8%
Telecommunications
3.9%
 
Other
52.2%
Other
53.4%
Other
59.6%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

What I like about Helpshift is that you could easily identify the issue of the customer through its Metadata. It provides all the necessary information to isolate the issue so we can provide the best resolution.

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User

I don't like the waiting time. It can be a bit long.

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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