Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, Helpshift, and Kayako

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Freshdesk
Helpshift
Kayako
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,918 reviews
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Helpshift
Helpshift
4.3
Based on 152 reviews
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Kayako
Kayako
4.1
Based on 167 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
Inbox
$15 /agent/month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
Growth
$30 /agent/month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
Scale
$60 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,778 reviews)
8.7
(Based on 134 reviews)
8.3
(Based on 160 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,788 reviews)
8.9
(Based on 134 reviews)
8.6
(Based on 158 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,303 reviews)
8.9
(Based on 58 reviews)
8.2
(Based on 114 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,336 reviews)
8.5
(Based on 56 reviews)
8.2
(Based on 119 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,725 reviews)
8.6
(Based on 122 reviews)
8.4
(Based on 148 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,270 reviews)
8.8
(Based on 55 reviews)
8.6
(Based on 119 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,773 reviews)
8.4
(Based on 130 reviews)
7.4
(Based on 157 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
17.1%
57.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
65.1%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
17.8%
6.7%
 
Information Technology and Services
20.7%
Computer Games
13.3%
Information Technology and Services
24.0%
 
Computer Software
14.3%
Consumer Services
10.2%
Computer Software
17.6%
 
Internet
6.0%
Financial Services
9.0%
Telecommunications
6.9%
 
Education Management
3.7%
Internet
7.8%
Internet
5.4%
 
E-Learning
3.4%
Entertainment
7.8%
Marketing and Advertising
3.9%
 
Other
51.8%
Other
51.8%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Delia A.
User

Efficiency and ease of service. Makes it very easy to take care of any issue quickly.

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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