Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, Helpshift, and TeamSupport

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,778 reviews)
8.7
(Based on 133 reviews)
8.7
(Based on 479 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,788 reviews)
8.9
(Based on 133 reviews)
8.8
(Based on 480 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,303 reviews)
8.8
(Based on 57 reviews)
8.5
(Based on 223 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,336 reviews)
8.5
(Based on 56 reviews)
8.8
(Based on 225 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,725 reviews)
8.6
(Based on 121 reviews)
9.0
(Based on 434 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,270 reviews)
8.8
(Based on 54 reviews)
9.3
(Based on 230 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,773 reviews)
8.4
(Based on 129 reviews)
9.1
(Based on 481 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
17.2%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
64.9%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
17.9%
11.2%
 
Information Technology and Services
20.7%
Computer Games
13.3%
Computer Software
27.6%
 
Computer Software
14.3%
Consumer Services
10.3%
Information Technology and Services
20.7%
 
Internet
6.0%
Financial Services
9.1%
Internet
5.7%
 
Education Management
3.7%
Internet
7.9%
Financial Services
4.6%
 
E-Learning
3.4%
Entertainment
7.9%
Hospitality
3.7%
 
Other
51.8%
Other
51.5%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Delia A.
User

Efficiency and ease of service. Makes it very easy to take care of any issue quickly.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

 
 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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