Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, Helpshift, and Zendesk Support

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
Essential
$5 /month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
Team
$19 /month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
Professional
$49 /month
 
Estate
$49 / agent / month billed annually
Enterprise
$99 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,779 reviews)
8.7
(Based on 134 reviews)
8.7
(Based on 1,214 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,789 reviews)
8.9
(Based on 134 reviews)
8.7
(Based on 1,218 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,303 reviews)
8.9
(Based on 58 reviews)
8.3
(Based on 581 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,336 reviews)
8.5
(Based on 56 reviews)
8.4
(Based on 604 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,726 reviews)
8.6
(Based on 122 reviews)
8.5
(Based on 1,032 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,270 reviews)
8.8
(Based on 55 reviews)
8.6
(Based on 567 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,774 reviews)
8.4
(Based on 130 reviews)
7.8
(Based on 1,206 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
17.1%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
65.1%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
17.8%
16.2%
 
Information Technology and Services
20.7%
Computer Games
13.3%
Computer Software
18.4%
 
Computer Software
14.3%
Consumer Services
10.2%
Information Technology and Services
15.0%
 
Internet
6.0%
Financial Services
9.0%
Internet
10.7%
 
Education Management
3.7%
Internet
7.8%
Marketing and Advertising
5.1%
 
E-Learning
3.4%
Entertainment
7.8%
Telecommunications
3.3%
 
Other
51.8%
Other
51.8%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

what i like is the smartview which makes the ticket organize.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User

Automations are difficult to create properly

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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