Compare Freshdesk, Helpshift, and Zoho Desk

Pricing

 
Sprout
Free
for UNLIMITED agents
Professional
$95
Per User / Per Month
FREE
$0
/agent/month
 
Blossom
$19
/ agent / month billed annually
Enterprise
$135
Per User / Per Month
PROFESSIONAL
$12
/agent/month
 
Garden
$35
/ agent / month billed annually
Platinum
$160
Per User / Per Month
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.7
Ease of Use
Ease of Use
8.8
8.8
8.5
Ease of Setup
Ease of Setup
8.5
8.8
8.2
Ease of Admin
Ease of Admin
8.7
8.5
8.4
Quality of Support
Quality of Support
8.9
8.5
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.7
8.5
Product Direction (% positive)
Product Direction (% positive)
8.6
8.3
8.7
Meets Requirements
Freshdesk
8.5
Helpshift
8.7
Zoho Desk
8.7
Ease of Use
Freshdesk
8.8
Helpshift
8.8
Zoho Desk
8.5
Ease of Setup
Freshdesk
8.5
Helpshift
8.8
Zoho Desk
8.2
Ease of Admin
Freshdesk
8.7
Helpshift
8.5
Zoho Desk
8.4
Quality of Support
Freshdesk
8.9
Helpshift
8.5
Zoho Desk
8.2
Ease of Doing Business With
Freshdesk
8.8
Helpshift
8.7
Zoho Desk
8.5
Product Direction (% positive)
Freshdesk
8.6
Helpshift
8.3
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
Helpshift
8.6
Zoho Desk
8.2
Response Automation
Freshdesk
8.4
Helpshift
8.4
Zoho Desk
8.3
SLA Management
Freshdesk
8.2
Helpshift
8.3
Zoho Desk
8.2
Attachments/Screencasts
Freshdesk
8.4
Helpshift
8.5
Zoho Desk
8.3
Ticket Collaboration
Freshdesk
8.6
Helpshift
8.2
Zoho Desk
8.6
Ticket creation user experience
Freshdesk
8.9
Helpshift
8.6
Zoho Desk
8.7
Ticket response user experience
Freshdesk
8.8
Helpshift
8.8
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Freshdesk
8.8
Helpshift
9.0
Zoho Desk
8.6
Searchable Articles
Freshdesk
8.6
Helpshift
8.7
Zoho Desk
8.6
Community Forums
Freshdesk
8.4
Helpshift
8.5
Zoho Desk
8.3
Interactive FAQs & Forums
Freshdesk
8.5
Helpshift
8.4
Zoho Desk
8.4
Communication
Pop-up Chat
Freshdesk
9.0
Helpshift
8.9
Zoho Desk
8.9
Notifications
Freshdesk
8.8
Helpshift
8.5
Zoho Desk
9.0
Targeted Emails
Freshdesk
9.0
Helpshift
9.0
Zoho Desk
8.9
In-App Messaging
Freshdesk
Not enough data available
Helpshift
9.1
Zoho Desk
8.9
Interaction
Web Portals
Freshdesk
7.2
Helpshift
8.6
Zoho Desk
8.4
Forum to Reponse
Freshdesk
8.5
Helpshift
8.8
Zoho Desk
8.4
Tickets and Tagging
Freshdesk
8.8
Helpshift
9.0
Zoho Desk
8.7
Live Chat
Freshdesk
8.8
Helpshift
9.0
Zoho Desk
8.5
Internal Use
Customization
Freshdesk
8.0
Helpshift
8.2
Zoho Desk
8.3
Conversation Archiving
Freshdesk
Not enough data available
Helpshift
9.2
Zoho Desk
9.0
Lead Development
Freshdesk
Not enough data available
Helpshift
9.1
Zoho Desk
9.0
Knowledge Base
Freshdesk
8.9
Helpshift
9.2
Zoho Desk
8.8
Team Inbox
Freshdesk
8.9
Helpshift
9.1
Zoho Desk
8.8
Customer Profiles
Freshdesk
8.6
Helpshift
8.7
Zoho Desk
8.8
Communication Channels
Customer Portal
Freshdesk
8.6
Helpshift
8.6
Zoho Desk
8.3
Email to Case
Freshdesk
8.9
Helpshift
8.6
Zoho Desk
8.7
Chat/Live Support
Freshdesk
8.5
Helpshift
8.6
Zoho Desk
8.5
Social Integration
Freshdesk
8.2
Helpshift
Not enough data available
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Helpshift
Not enough data available
Zoho Desk
8.3
Customer and Contacts Database
Freshdesk
8.0
Helpshift
8.2
Zoho Desk
8.3
Products and Version Tracking
Freshdesk
8.2
Helpshift
8.3
Zoho Desk
8.4
Call Scripting
Freshdesk
8.1
Helpshift
Not enough data available
Zoho Desk
8.2
Interactive Voice Response (IVR)
Freshdesk
8.3
Helpshift
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Freshdesk
8.3
Helpshift
8.1
Zoho Desk
8.3
Knowledge Base
Freshdesk
8.5
Helpshift
8.4
Zoho Desk
8.4
Ideas/Feedback
Freshdesk
8.3
Helpshift
8.4
Zoho Desk
8.4
Q&A
Freshdesk
8.5
Helpshift
8.3
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Helpshift
Not enough data available
Zoho Desk
8.4
Reporting
Freshdesk
7.8
Helpshift
8.0
Zoho Desk
8.3
Dashboards
Freshdesk
8.2
Helpshift
8.0
Zoho Desk
8.5
Platform
ITIL Compliance
Freshdesk
8.2
Helpshift
8.6
Zoho Desk
8.4
Mobile User Support
Freshdesk
8.1
Helpshift
8.8
Zoho Desk
8.4
Customization
Freshdesk
8.0
Helpshift
8.2
Zoho Desk
8.3
User, Role, and Access Management
Freshdesk
8.5
Helpshift
8.5
Zoho Desk
8.4
Internationalization
Freshdesk
8.1
Helpshift
8.7
Zoho Desk
8.1
Performance & Reliability
Freshdesk
8.8
Helpshift
8.6
Zoho Desk
8.7
Integration APIs
Freshdesk
8.2
Helpshift
8.3
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.1%
16.7%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
64.9%
22.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.8%
18.5%
5.8%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.8%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.3%
Enterprise
5.8%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Games
13.2%
Information Technology and Services
24.2%
 
Computer Software
14.0%
Consumer Services
9.9%
Computer Software
10.7%
 
Internet
5.9%
Financial Services
8.2%
Marketing and Advertising
4.1%
 
Education Management
3.7%
Entertainment
8.2%
Internet
4.0%
 
E-Learning
3.4%
Consumer Goods
7.7%
Telecommunications
3.9%
 
Other
52.7%
Other
52.7%
Other
53.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
Zoho Desk
Information Technology and Services
24.2%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
53.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

The light-weight nature of the tool, with clearly defined fields, integration of required support data, management of tickets thru tags, use of FAQ to help both agents and agents, basic analytics, users & teams management, etc.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Helpshift
Most Helpful Favorable Review
G2 Crowd User

The light-weight nature of the tool, with clearly defined fields, integration of required support data, management of tickets thru tags, use of FAQ to help both agents and agents, basic analytics, users & teams management, etc.

Most Helpful Critical Review
G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Helpshift
No videos provided
Zoho Desk
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