Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, Helpshift, and Zoho Desk

 
Sprout
Free for UNLIMITED agents
Professional
$95 Per User / Per Month
FREE
$0 /agent/month
 
Blossom
$19 / agent / month billed annually
Enterprise
$135 Per User / Per Month
PROFESSIONAL
$12 /agent/month
 
Garden
$35 / agent / month billed annually
Platinum
$160 Per User / Per Month
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,779 reviews)
8.7
(Based on 134 reviews)
8.7
(Based on 715 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,789 reviews)
8.9
(Based on 134 reviews)
8.7
(Based on 715 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,303 reviews)
8.9
(Based on 58 reviews)
8.3
(Based on 576 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,336 reviews)
8.5
(Based on 56 reviews)
8.6
(Based on 575 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,726 reviews)
8.6
(Based on 122 reviews)
8.3
(Based on 645 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,270 reviews)
8.8
(Based on 55 reviews)
8.6
(Based on 540 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,774 reviews)
8.4
(Based on 130 reviews)
8.9
(Based on 707 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
17.1%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
65.1%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
17.8%
6.2%
 
Information Technology and Services
20.7%
Computer Games
13.3%
Information Technology and Services
25.2%
 
Computer Software
14.3%
Consumer Services
10.2%
Computer Software
11.0%
 
Internet
6.0%
Financial Services
9.0%
Internet
4.4%
 
Education Management
3.7%
Internet
7.8%
Marketing and Advertising
4.1%
 
E-Learning
3.4%
Entertainment
7.8%
Telecommunications
4.0%
 
Other
51.8%
Other
51.8%
Other
51.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Angel B.
Administrator

I love their Live Chat and how easy their staff is to work with. They are super helpful and have great ideas on how to make things work with your customized needs.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User

Disappearing tags and not being able to see if someone already has the ticket that you are answering.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
No videos provided.
Ask Freshdesk a QuestionContact FreshdeskAsk Helpshift a QuestionContact HelpshiftAsk Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

Need help?

I can help.