Compare Freshdesk vs Service Hub

See this comparison of Freshdesk vs. HubSpot Service Hub based on data from user reviews. Freshdesk rates 4.4/5 stars with 1690 reviews. HubSpot Service Hub rates 4.1/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1572 reviews)
8.6
(Based on 10 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1582 reviews)
8.6
(Based on 10 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1207 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1236 reviews)
7.9
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1533 reviews)
8.2
(Based on 9 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1176 reviews)
8.8
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1568 reviews)
10.0
(Based on 10 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.0%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.6%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
0.0%
 
Information Technology and Services
20.1%
Marketing and Advertising
30.0%
 
Computer Software
15.1%
Information Technology and Services
20.0%
 
Internet
6.4%
E-Learning
10.0%
 
Education Management
3.6%
Environmental Services
10.0%
 
E-Learning
3.6%
Human Resources
10.0%
 
Other
51.2%
Other
20.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User

Sometimes the steps for creating a mass email are very tedious and feels repetitive.

 
 
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