Compare Freshdesk vs Inbenta

See this comparison of Freshdesk vs. Inbenta based on data from user reviews. Freshdesk rates 4.4/5 stars with 1720 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
25.0%
 
Information Technology and Services
20.2%
Internet
41.7%
 
Computer Software
15.0%
Information Technology and Services
33.3%
 
Internet
6.3%
Computer Software
16.7%
 
Education Management
3.6%
Government Administration
8.3%
 
E-Learning
3.5%
 
Other
51.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
 
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