Compare Freshdesk vs Inbenta

See this comparison of Freshdesk vs. Inbenta based on data from user reviews. Freshdesk rates 4.4/5 stars with 1516 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1418 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1428 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1086 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1106 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1378 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1055 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1415 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.8%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
25.0%
 
Information Technology and Services
20.6%
Internet
41.7%
 
Computer Software
14.9%
Information Technology and Services
33.3%
 
Internet
6.6%
Computer Software
16.7%
 
E-Learning
3.9%
Government Administration
8.3%
 
Education Management
3.7%
 
Other
50.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Most Helpful Critical Review
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Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

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Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

 
 
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