G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Compare Freshdesk vs Inbenta

See this

comparison of Freshdesk vs. Inbenta
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,888 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,753 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,763 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,292 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,325 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,701 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,260 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,748 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
25.0%
 
Information Technology and Services
20.6%
Internet
41.7%
 
Computer Software
14.4%
Information Technology and Services
33.3%
 
Internet
6.0%
Computer Software
16.7%
 
Education Management
3.7%
Government Administration
8.3%
 
E-Learning
3.4%
 
Other
51.8%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

 
 
No videos provided.
Ask Freshdesk a QuestionContact FreshdeskAsk Inbenta a QuestionContact Inbenta
Kate from G2 Crowd

Need help?

I can help.