Compare Freshdesk vs Inbenta
See this
comparison of Freshdesk vs. Inbenta
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,043 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Inbenta
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.2
Ease of Use
Ease of Use
8.8
8.5
Ease of Setup
Ease of Setup
8.5
9.1
Ease of Admin
Ease of Admin
8.7
8.3
Quality of Support
Quality of Support
8.9
9.4
Ease of Doing Business With
Ease of Doing Business With
8.8
9.8
Product Direction (% positive)
Product Direction (% positive)
8.6
9.0
Meets Requirements
Freshdesk
8.5
Inbenta
8.2
Ease of Use
Freshdesk
8.8
Inbenta
8.5
Ease of Setup
Freshdesk
8.5
Inbenta
9.1
Ease of Admin
Freshdesk
8.7
Inbenta
8.3
Quality of Support
Freshdesk
8.9
Inbenta
9.4
Ease of Doing Business With
Freshdesk
8.8
Inbenta
9.8
Product Direction (% positive)
Freshdesk
8.6
Inbenta
9.0

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
Inbenta
Not enough data available
Response Automation
Freshdesk
8.4
Inbenta
Not enough data available
SLA Management
Freshdesk
8.2
Inbenta
Not enough data available
Attachments/Screencasts
Freshdesk
8.4
Inbenta
Not enough data available
Ticket Collaboration
Freshdesk
8.6
Inbenta
Not enough data available
Ticket creation user experience
Freshdesk
8.8
Inbenta
Not enough data available
Ticket response user experience
Freshdesk
8.8
Inbenta
Not enough data available
Knowledge Share
Knowledge Base
Freshdesk
8.7
Inbenta
Not enough data available
Searchable Articles
Freshdesk
8.6
Inbenta
Not enough data available
Community Forums
Freshdesk
8.4
Inbenta
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Inbenta
Not enough data available
Process
Mentions
Freshdesk
Not enough data available
Inbenta
Not enough data available
Tickets
Freshdesk
9.4
Inbenta
Not enough data available
Macros
Freshdesk
8.9
Inbenta
Not enough data available
Collaboration
Freshdesk
9.1
Inbenta
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
Inbenta
Not enough data available
Forum to Reponse
Freshdesk
8.5
Inbenta
Not enough data available
Tickets and Tagging
Freshdesk
8.8
Inbenta
Not enough data available
Live Chat
Freshdesk
8.8
Inbenta
Not enough data available
Channels
Phone
Freshdesk
8.8
Inbenta
Not enough data available
Text
Freshdesk
Not enough data available
Inbenta
Not enough data available
Email
Freshdesk
9.3
Inbenta
Not enough data available
Social
Freshdesk
8.9
Inbenta
Not enough data available
Live Chat
Freshdesk
9.1
Inbenta
Not enough data available
Insight
Surveys
Freshdesk
8.8
Inbenta
Not enough data available
Reporting
Freshdesk
Not enough data available
Inbenta
Not enough data available
Visitor Activity
Freshdesk
8.9
Inbenta
Not enough data available
Help Desk
Freshdesk
9.2
Inbenta
Not enough data available
Communication Channels
Customer Portal
Freshdesk
8.6
Inbenta
Not enough data available
Email to Case
Freshdesk
8.9
Inbenta
Not enough data available
Chat/Live Support
Freshdesk
8.5
Inbenta
Not enough data available
Social Integration
Freshdesk
8.2
Inbenta
Not enough data available
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Inbenta
Not enough data available
Customer and Contacts Database
Freshdesk
7.9
Inbenta
Not enough data available
Products and Version Tracking
Freshdesk
8.2
Inbenta
Not enough data available
Call Scripting
Freshdesk
8.1
Inbenta
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.3
Inbenta
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
Inbenta
Not enough data available
Knowledge Base
Freshdesk
8.5
Inbenta
Not enough data available
Ideas/Feedback
Freshdesk
8.3
Inbenta
Not enough data available
Q&A
Freshdesk
8.5
Inbenta
Not enough data available
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Inbenta
Not enough data available
Reporting
Freshdesk
7.8
Inbenta
Not enough data available
Dashboards
Freshdesk
8.2
Inbenta
Not enough data available
Platform
ITIL Compliance
Freshdesk
8.2
Inbenta
Not enough data available
Mobile User Support
Freshdesk
8.1
Inbenta
Not enough data available
Customization
Freshdesk
8.0
Inbenta
Not enough data available
User, Role, and Access Management
Freshdesk
8.5
Inbenta
Not enough data available
Internationalization
Freshdesk
8.1
Inbenta
Not enough data available
Performance & Reliability
Freshdesk
8.8
Inbenta
Not enough data available
Integration APIs
Freshdesk
8.2
Inbenta
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.2%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
25.0%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%

Reviewers' Industry

 
Information Technology and Services
20.3%
Internet
41.7%
 
Computer Software
14.0%
Information Technology and Services
33.3%
 
Internet
5.9%
Computer Software
16.7%
 
Education Management
3.7%
Government Administration
8.3%
 
E-Learning
3.4%
 
Other
52.7%
Other
0.0%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Inbenta
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Inbenta
No videos provided
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