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Compare Freshdesk vs Inline Manual

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comparison of Freshdesk vs. Inline Manual
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,925 reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
STANDARD
$59 per month
 
Blossom
$19 / agent / month billed annually
STANDARD PRO
$158 per month
 
Garden
$35 / agent / month billed annually
ENTERPRISE
from $1220 per month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,783 reviews)
8.5
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,793 reviews)
7.9
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1,305 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1,339 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,730 reviews)
9.7
(Based on 5 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1,273 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,778 reviews)
10.0
(Based on 5 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
60.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
0.0%
 
Information Technology and Services
20.7%
Computer Software
50.0%
 
Computer Software
14.3%
Marketing and Advertising
16.7%
 
Internet
6.0%
Investment Management
16.7%
 
Education Management
3.7%
Financial Services
16.7%
 
E-Learning
3.4%
 
Other
51.8%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

 
 
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