Compare Freshdesk vs Inline Manual

See this comparison of Freshdesk vs. Inline Manual based on data from user reviews. Freshdesk rates 4.4/5 stars with 1733 reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
STANDARD
$59 per month
 
Blossom
$19 / agent / month billed annually
STANDARD PRO
$158 per month
 
Garden
$35 / agent / month billed annually
ENTERPRISE
from $1220 per month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
8.5
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
7.9
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1220 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1249 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
9.7
(Based on 5 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1190 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
10.0
(Based on 5 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
60.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
0.0%
 
Information Technology and Services
20.2%
Computer Software
50.0%
 
Computer Software
15.0%
Marketing and Advertising
16.7%
 
Internet
6.3%
Investment Management
16.7%
 
Education Management
3.6%
Financial Services
16.7%
 
E-Learning
3.5%
 
Other
51.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
 
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