Compare Freshdesk vs Inline Manual

See this comparison of Freshdesk vs. Inline Manual based on data from user reviews. Freshdesk rates 4.4/5 stars with 1539 reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
STANDARD
$59 per month
 
Blossom
$19 / agent / month billed annually
STANDARD PRO
$158 per month
 
Garden
$35 / agent / month billed annually
ENTERPRISE
from $1220 per month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1437 reviews)
8.5
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1447 reviews)
7.9
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1098 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1118 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1397 reviews)
9.7
(Based on 5 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1065 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1433 reviews)
10.0
(Based on 5 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.0%
60.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
0.0%
 
Information Technology and Services
20.7%
Computer Software
50.0%
 
Computer Software
14.9%
Marketing and Advertising
16.7%
 
Internet
6.5%
Investment Management
16.7%
 
E-Learning
3.9%
Financial Services
16.7%
 
Education Management
3.7%
 
Other
50.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Most Helpful Critical Review
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John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

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Eyal S.
Administrator in Financial Services

No mobile offering yet but as we understood it's coming.

 
 
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Kate from G2 Crowd

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