Compare Freshdesk vs Inline Manual
See this
comparison of Freshdesk vs. Inline Manual
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,039 reviews. Inline Manual rates 4.8/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free for UNLIMITED agents
STANDARD
$59 per month
 
Blossom
$19 / agent / month billed annually
STANDARD PRO
$158 per month
 
Garden
$35 / agent / month billed annually
ENTERPRISE
from $1220 per month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
Ease of Use
Ease of Use
8.8
7.5
Ease of Setup
Ease of Setup
8.5
8.0
Ease of Admin
Ease of Admin
8.7
8.3
Quality of Support
Quality of Support
8.9
9.7
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
Meets Requirements
Freshdesk
8.5
Inline Manual
8.6
Ease of Use
Freshdesk
8.8
Inline Manual
7.5
Ease of Setup
Freshdesk
8.5
Inline Manual
8.0
Ease of Admin
Freshdesk
8.7
Inline Manual
8.3
Quality of Support
Freshdesk
8.9
Inline Manual
9.7
Ease of Doing Business With
Freshdesk
8.8
Inline Manual
9.7
Product Direction (% positive)
Freshdesk
8.6
Inline Manual
10.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
Inline Manual
Not enough data available
Searchable Articles
Freshdesk
8.6
Inline Manual
Not enough data available
Community Forums
Freshdesk
8.4
Inline Manual
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Inline Manual
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
Inline Manual
Not enough data available
Forum to Reponse
Freshdesk
8.5
Inline Manual
Not enough data available
Tickets and Tagging
Freshdesk
8.8
Inline Manual
Not enough data available
Live Chat
Freshdesk
8.8
Inline Manual
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.2%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
16.7%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
42.9%
 
Computer Software
14.0%
Marketing and Advertising
14.3%
 
Internet
5.9%
Investment Management
14.3%
 
Education Management
3.7%
Health, Wellness and Fitness
14.3%
 
E-Learning
3.4%
Financial Services
14.3%
 
Other
52.6%
Other
0.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Inline Manual
No videos provided
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