Compare Freshdesk vs Issuetrak

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comparison of Freshdesk vs. Issuetrak
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,011 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Issuetrak
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Freshdesk
Freshdesk
4.4
Based on 2,011 reviews
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Productivity
$19 (cloud) mo/user/annual contract
 
Blossom
$19 / agent / month billed annually
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Garden
$35 / agent / month billed annually
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,871 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,881 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,816 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,866 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
34.5%
 
Information Technology and Services
20.5%
Information Technology and Services
15.4%
 
Computer Software
14.1%
Telecommunications
9.2%
 
Internet
5.9%
Hospital & Health Care
9.2%
 
Education Management
3.7%
Financial Services
6.2%
 
E-Learning
3.5%
Education Management
6.2%
 
Other
52.3%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

 
 
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