Compare Freshdesk vs Issuetrak

See this comparison of Freshdesk vs. Issuetrak based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,811 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Productivity
$19 (cloud) mo/user/annual contract
 
Blossom
$19 / agent / month billed annually
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Garden
$35 / agent / month billed annually
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
34.5%
 
Information Technology and Services
20.2%
Information Technology and Services
15.4%
 
Computer Software
15.0%
Hospital & Health Care
9.2%
 
Internet
6.3%
Telecommunications
9.2%
 
Education Management
3.6%
Education Management
6.2%
 
E-Learning
3.5%
Financial Services
6.2%
 
Other
51.3%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

 
 
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