Compare Freshdesk vs JIRA Service Desk

See this comparison of Freshdesk vs. JIRA Service Desk based on data from user reviews. Freshdesk rates 4.4/5 stars with 1721 reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
GET STARTED
$10 /month
 
Blossom
$19 / agent / month billed annually
FOR GROWING TEAMS
$20 /agent/month
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
8.6
(Based on 393 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
8.1
(Based on 394 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
7.6
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
7.6
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
8.2
(Based on 326 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
8.4
(Based on 137 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
8.1
(Based on 385 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
41.7%
 
Information Technology and Services
20.2%
Information Technology and Services
28.5%
 
Computer Software
15.0%
Computer Software
15.8%
 
Internet
6.3%
Internet
6.4%
 
Education Management
3.6%
Telecommunications
4.3%
 
E-Learning
3.5%
Financial Services
4.1%
 
Other
51.3%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User in Computer Software

Customizing can be difficult, especially if you are an ITIL shop.

 
 
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