G2 Crowd gives a real-time look at how dreamforce sponsors and exhibitioners stack up.

Compare Freshdesk vs JIRA Service Desk

See this

comparison of Freshdesk vs. JIRA Service Desk
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,829 reviews. JIRA Service Desk rates 4.1/5 stars with 423 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
GET STARTED
$10 /month
 
Blossom
$19 / agent / month billed annually
FOR GROWING TEAMS
$20 /agent/month
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.6
(Based on 402 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
8.1
(Based on 403 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
7.6
(Based on 150 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
8.2
(Based on 333 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
8.4
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
8.1
(Based on 394 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
40.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
42.4%
 
Information Technology and Services
20.2%
Information Technology and Services
29.3%
 
Computer Software
15.0%
Computer Software
15.3%
 
Internet
6.3%
Internet
6.2%
 
Education Management
3.6%
Telecommunications
4.4%
 
E-Learning
3.5%
Financial Services
4.0%
 
Other
51.3%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Law Practice

No workflow, missing integration with outlook

 
 
No videos provided.
Ask Freshdesk a QuestionContact FreshdeskAsk JIRA Service Desk a QuestionContact JIRA Service Desk
Kate from G2 Crowd

Need help?

I can help.