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Compare Freshdesk vs Jira Service Desk

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comparison of Freshdesk vs. Jira Service Desk
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,887 reviews. Jira Service Desk rates 4.1/5 stars with 432 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
GET STARTED
$10 /month
 
Blossom
$19 / agent / month billed annually
FOR GROWING TEAMS
$20 /agent/month
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,751 reviews)
8.6
(Based on 411 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,761 reviews)
8.1
(Based on 412 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,290 reviews)
7.6
(Based on 153 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,323 reviews)
7.7
(Based on 151 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,699 reviews)
8.2
(Based on 341 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,258 reviews)
8.4
(Based on 142 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,746 reviews)
8.1
(Based on 403 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.0%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
42.4%
 
Information Technology and Services
20.6%
Information Technology and Services
29.0%
 
Computer Software
14.4%
Computer Software
15.2%
 
Internet
6.0%
Internet
6.1%
 
Education Management
3.7%
Telecommunications
4.3%
 
E-Learning
3.4%
Financial Services
3.9%
 
Other
51.8%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User in Information Services

At times you lose track of where you are or were.....not as friendly as I thought, maybe it needs to have the correct audience since I'm in the Technical area and not so much in the Admin area.

 
 
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