Compare Freshdesk vs JIRA Service Desk

See this comparison of Freshdesk vs. JIRA Service Desk based on data from user reviews. Freshdesk rates 4.4/5 stars with 1530 reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
GET STARTED
$10 /month
 
Blossom
$19 / agent / month billed annually
FOR GROWING TEAMS
$20 /agent/month
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1431 reviews)
8.6
(Based on 388 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1441 reviews)
8.1
(Based on 389 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1095 reviews)
7.6
(Based on 144 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1115 reviews)
7.7
(Based on 143 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1391 reviews)
8.2
(Based on 323 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1062 reviews)
8.4
(Based on 136 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1427 reviews)
8.1
(Based on 382 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.7%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.6%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
41.5%
 
Information Technology and Services
20.6%
Information Technology and Services
28.5%
 
Computer Software
14.9%
Computer Software
15.6%
 
Internet
6.5%
Internet
6.5%
 
E-Learning
3.9%
Financial Services
4.2%
 
Education Management
3.7%
Telecommunications
4.2%
 
Other
50.4%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
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Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

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Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
 
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Kate from G2 Crowd

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