Compare Freshdesk vs Jira Service Desk
See this
comparison of Freshdesk vs. Jira Service Desk
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,040 reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free for UNLIMITED agents
GET STARTED
$10 /month
 
Blossom
$19 / agent / month billed annually
FOR GROWING TEAMS
$20 /agent/month
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.5
Ease of Use
Ease of Use
8.8
7.9
Ease of Setup
Ease of Setup
8.5
7.3
Ease of Admin
Ease of Admin
8.7
7.4
Quality of Support
Quality of Support
8.9
8.0
Ease of Doing Business With
Ease of Doing Business With
8.8
8.2
Product Direction (% positive)
Product Direction (% positive)
8.6
7.8
Meets Requirements
Freshdesk
8.5
Jira Service Desk
8.5
Ease of Use
Freshdesk
8.8
Jira Service Desk
7.9
Ease of Setup
Freshdesk
8.5
Jira Service Desk
7.3
Ease of Admin
Freshdesk
8.7
Jira Service Desk
7.4
Quality of Support
Freshdesk
8.9
Jira Service Desk
8.0
Ease of Doing Business With
Freshdesk
8.8
Jira Service Desk
8.2
Product Direction (% positive)
Freshdesk
8.6
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
Jira Service Desk
8.0
Searchable Articles
Freshdesk
8.6
Jira Service Desk
8.1
Community Forums
Freshdesk
8.4
Jira Service Desk
7.9
Interactive FAQs & Forums
Freshdesk
8.5
Jira Service Desk
7.8
Interaction
Web Portals
Freshdesk
7.2
Jira Service Desk
8.0
Forum to Reponse
Freshdesk
8.5
Jira Service Desk
8.2
Tickets and Tagging
Freshdesk
8.8
Jira Service Desk
8.7
Live Chat
Freshdesk
8.8
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.2%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
42.8%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
28.7%
 
Computer Software
14.0%
Computer Software
15.3%
 
Internet
5.9%
Internet
6.0%
 
Education Management
3.7%
Telecommunications
4.2%
 
E-Learning
3.4%
Financial Services
4.2%
 
Other
52.6%
Other
41.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 
No videos provided
Freshdesk
Jira Service Desk
No videos provided
Ask Freshdesk a QuestionContact FreshdeskRequest More InformationRequest More Information