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Compare Freshdesk vs KANA Enterprise

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comparison of Freshdesk vs. KANA Enterprise
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,872 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,738 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,748 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,284 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,317 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,686 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,252 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,733 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.8%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.9%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
90.0%
 
Information Technology and Services
20.7%
Information Technology and Services
18.8%
 
Computer Software
14.4%
Outsourcing/Offshoring
12.5%
 
Internet
6.0%
Insurance
12.5%
 
Education Management
3.7%
Financial Services
12.5%
 
E-Learning
3.4%
Telecommunications
12.5%
 
Other
51.8%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
 
No videos provided.
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Kate from G2 Crowd

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