Compare Freshdesk vs Kana

See this comparison of Freshdesk vs. KANA Enterprise based on data from user reviews. Freshdesk rates 4.4/5 stars with 1656 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1544 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1553 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1188 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1213 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1503 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1153 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1538 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.3%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
90.0%
 
Information Technology and Services
20.3%
Information Technology and Services
18.8%
 
Computer Software
15.1%
Financial Services
12.5%
 
Internet
6.4%
Outsourcing/Offshoring
12.5%
 
Education Management
3.7%
Telecommunications
12.5%
 
E-Learning
3.6%
Insurance
12.5%
 
Other
50.9%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
 
No videos provided.
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Kate from G2 Crowd

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