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Compare Freshdesk vs Kayako

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comparison of Freshdesk vs. Kayako
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,887 reviews. Kayako rates 4.1/5 stars with 155 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Kayako
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Freshdesk
Freshdesk
4.4
Based on 1,886 reviews
Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Free
$0 up to 3 agents
 
Blossom
$19 / agent / month billed annually
Inbox
$9 /agent/month
 
Garden
$35 / agent / month billed annually
Team
$15 /agent/month
 
Estate
$49 / agent / month billed annually
Growth
$39 /agent/month
 
Forest
$89 / agent / month billed annually
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,751 reviews)
8.3
(Based on 150 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,761 reviews)
8.5
(Based on 148 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,290 reviews)
8.1
(Based on 105 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,323 reviews)
8.2
(Based on 110 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,699 reviews)
8.4
(Based on 139 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,258 reviews)
8.6
(Based on 110 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,746 reviews)
7.4
(Based on 147 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.0%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
7.3%
 
Information Technology and Services
20.6%
Information Technology and Services
25.0%
 
Computer Software
14.4%
Computer Software
17.7%
 
Internet
6.0%
Telecommunications
7.3%
 
Education Management
3.7%
Internet
5.2%
 
E-Learning
3.4%
Marketing and Advertising
3.6%
 
Other
51.8%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

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