Compare Freshdesk vs Kayako

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comparison of Freshdesk vs. Kayako
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,011 reviews. Kayako rates 4.1/5 stars with 170 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Kayako
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Freshdesk
Freshdesk
4.4
Based on 2,011 reviews
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Inbox
$15 /agent/month
 
Blossom
$19 / agent / month billed annually
Growth
$30 /agent/month
 
Garden
$35 / agent / month billed annually
Scale
$60 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,871 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,881 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,816 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,866 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
7.2%
 
Information Technology and Services
20.5%
Information Technology and Services
23.7%
 
Computer Software
14.1%
Computer Software
17.4%
 
Internet
5.9%
Telecommunications
7.2%
 
Education Management
3.7%
Internet
5.3%
 
E-Learning
3.5%
Marketing and Advertising
3.9%
 
Other
52.3%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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