Compare Freshdesk vs Kayako

See this comparison of Freshdesk vs. Kayako based on data from user reviews. Freshdesk rates 4.4/5 stars with 1530 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Kayako
Add Product
Freshdesk
Freshdesk
Based on 1529 reviews
Kayako
Kayako
Based on 144 reviews
 
Sprout
Free for UNLIMITED agents
Free
$0 up to 3 agents
 
Blossom
$19 / agent / month billed annually
Inbox
$9 /agent/month
 
Garden
$35 / agent / month billed annually
Team
$15 /agent/month
 
Estate
$49 / agent / month billed annually
Growth
$39 /agent/month
 
Forest
$89 / agent / month billed annually
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1431 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1441 reviews)
8.5
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1095 reviews)
8.1
(Based on 100 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1115 reviews)
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1391 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1062 reviews)
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1427 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.7%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.6%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
7.9%
 
Information Technology and Services
20.6%
Information Technology and Services
25.6%
 
Computer Software
14.9%
Computer Software
16.5%
 
Internet
6.5%
Telecommunications
8.0%
 
E-Learning
3.9%
Internet
4.5%
 
Education Management
3.7%
Marketing and Advertising
4.0%
 
Other
50.4%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
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Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

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Kate from G2 Crowd

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