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Compare Freshdesk vs Kayako

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comparison of Freshdesk vs. Kayako
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,829 reviews. Kayako rates 4.1/5 stars with 150 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Freshdesk
4.4
Based on 1,710 reviews
Kayako
Kayako
4.1
Based on 150 reviews
 
Sprout
Free for UNLIMITED agents
Free
$0 up to 3 agents
 
Blossom
$19 / agent / month billed annually
Inbox
$9 /agent/month
 
Garden
$35 / agent / month billed annually
Team
$15 /agent/month
 
Estate
$49 / agent / month billed annually
Growth
$39 /agent/month
 
Forest
$89 / agent / month billed annually
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.2
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
8.5
(Based on 143 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
8.4
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
7.4
(Based on 142 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
7.5%
 
Information Technology and Services
20.2%
Information Technology and Services
24.7%
 
Computer Software
15.0%
Computer Software
16.7%
 
Internet
6.3%
Telecommunications
7.5%
 
Education Management
3.6%
Internet
5.4%
 
E-Learning
3.5%
Marketing and Advertising
3.8%
 
Other
51.3%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

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