Compare Freshdesk, Kayako, and KnowledgeOwl

Add Product
Freshdesk
Kayako
Optimized for quick response
KnowledgeOwl
Add Product
remove product
Freshdesk
Freshdesk
4.4
Based on 2,012 reviews
remove product
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
remove product
KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
 
Sprout
Free for UNLIMITED agents
Inbox
$15 /agent/month
KnowledgeOwl Subscription
$49 month
 
Blossom
$19 / agent / month billed annually
Growth
$30 /agent/month
Additional Knowledge Bases
$30 month
 
Garden
$35 / agent / month billed annually
Scale
$60 /agent/month
Additional Users
$20 month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,872 reviews)
8.3
(Based on 163 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,882 reviews)
8.6
(Based on 161 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,347 reviews)
8.2
(Based on 116 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,381 reviews)
8.3
(Based on 121 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,817 reviews)
8.4
(Based on 151 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,315 reviews)
8.6
(Based on 121 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,867 reviews)
7.4
(Based on 160 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.4%
57.2%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
35.5%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
7.2%
25.0%
 
Information Technology and Services
20.5%
Information Technology and Services
23.7%
Computer Software
22.5%
 
Computer Software
14.1%
Computer Software
17.4%
Internet
8.5%
 
Internet
5.9%
Telecommunications
7.2%
Information Technology and Services
8.5%
 
Education Management
3.7%
Internet
5.3%
Education Management
8.5%
 
E-Learning
3.5%
Marketing and Advertising
3.9%
Non-Profit Organization Management
7.0%
 
Other
52.4%
Other
42.5%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Anna H.
User in Marketing and Advertising

It enables us to easily communicate and direct employees to one single source for all of our learning and documentation. It streamlines what would otherwise be a very complicated process.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.
Ask Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact KayakoAsk KnowledgeOwl a QuestionContact KnowledgeOwl
Kate from G2 Crowd

Need help?

I can help.