Compare Freshdesk vs KnowledgeOwl

See this comparison of Freshdesk vs. KnowledgeOwl based on data from user reviews. Freshdesk rates 4.4/5 stars with 1535 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Additional Users
$20 month
 
Blossom
$19 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
 
Garden
$35 / agent / month billed annually
Additional Knowledge Bases
$30 month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1435 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1445 reviews)
9.1
(Based on 62 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1098 reviews)
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1118 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1395 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1065 reviews)
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1431 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.8%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
23.8%
 
Information Technology and Services
20.6%
Computer Software
25.0%
 
Computer Software
14.8%
Education Management
9.4%
 
Internet
6.5%
Internet
9.4%
 
E-Learning
3.9%
Non-Profit Organization Management
7.8%
 
Education Management
3.7%
Marketing and Advertising
6.3%
 
Other
50.4%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Lisa D.
Administrator in Computer Software

Pretty easy to set up initially. There are a lot of features that we are not yet using I'm sure.

Most Helpful Critical Review
Most Helpful Critical Review
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John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

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Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
 
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