Compare Freshdesk vs KnowledgeOwl

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comparison of Freshdesk vs. KnowledgeOwl
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,824 reviews. KnowledgeOwl rates 4.5/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Additional Users
$20 month
 
Blossom
$19 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
 
Garden
$35 / agent / month billed annually
Additional Knowledge Bases
$30 month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
9.1
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
9.1
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
9.0
(Based on 48 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
9.0
(Based on 51 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
9.7
(Based on 59 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
9.7
(Based on 48 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
9.4
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
31.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
22.7%
 
Information Technology and Services
20.2%
Computer Software
23.2%
 
Computer Software
15.0%
Information Technology and Services
8.7%
 
Internet
6.3%
Education Management
8.7%
 
Education Management
3.6%
Internet
8.7%
 
E-Learning
3.5%
Non-Profit Organization Management
7.2%
 
Other
51.3%
Other
43.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Brandon W.
Administrator in Marketing and Advertising

Consistently adding new features and support is lightning fast.

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
 
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