Compare Freshdesk vs KnowledgeOwl

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comparison of Freshdesk vs. KnowledgeOwl
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,008 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Additional Users
$20 month
 
Blossom
$19 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
 
Garden
$35 / agent / month billed annually
Additional Knowledge Bases
$30 month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,867 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,877 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,812 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,862 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
25.0%
 
Information Technology and Services
20.5%
Computer Software
22.5%
 
Computer Software
14.1%
Internet
8.5%
 
Internet
6.0%
Information Technology and Services
8.5%
 
Education Management
3.7%
Education Management
8.5%
 
E-Learning
3.5%
Non-Profit Organization Management
7.0%
 
Other
52.3%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Computer Software

KnowledgeOwl is essential to how I communicate with my team, offer documentation, and make sure that we're all on the same page with process. It's easy to see that KnowledgeOwl is made with love and the decisions they make on how to build the software,...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
 
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