Compare Freshdesk vs KnowledgeOwl

See this comparison of Freshdesk vs. KnowledgeOwl based on data from user reviews. Freshdesk rates 4.4/5 stars with 1721 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Additional Users
$20 month
 
Blossom
$19 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
 
Garden
$35 / agent / month billed annually
Additional Knowledge Bases
$30 month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
9.1
(Based on 62 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
23.8%
 
Information Technology and Services
20.2%
Computer Software
25.0%
 
Computer Software
15.0%
Education Management
9.4%
 
Internet
6.3%
Internet
9.4%
 
Education Management
3.6%
Non-Profit Organization Management
7.8%
 
E-Learning
3.5%
Marketing and Advertising
6.3%
 
Other
51.3%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Blake W.
Administrator in Computer Software

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
 
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