Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, KnowledgeOwl, and HappyFox

 
Sprout
Free for UNLIMITED agents
Additional Knowledge Bases
$30 month
Mighty
$29 per staff / month
 
Blossom
$19 / agent / month billed annually
Additional Users
$20 month
Fantastic
$49 per staff / month
 
Garden
$35 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
Enterprise
$69 per staff / month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,784 reviews)
9.1
(Based on 67 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,794 reviews)
9.1
(Based on 67 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,305 reviews)
9.0
(Based on 50 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,339 reviews)
9.0
(Based on 53 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,731 reviews)
9.7
(Based on 61 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,273 reviews)
9.7
(Based on 50 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,779 reviews)
9.4
(Based on 67 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
30.9%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
44.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
25.0%
15.5%
 
Information Technology and Services
20.7%
Computer Software
22.5%
Information Technology and Services
14.1%
 
Computer Software
14.3%
Internet
8.5%
Computer Software
12.2%
 
Internet
6.0%
Information Technology and Services
8.5%
Higher Education
6.4%
 
Education Management
3.7%
Education Management
8.5%
Real Estate
3.8%
 
E-Learning
3.4%
Non-Profit Organization Management
7.0%
Education Management
3.8%
 
Other
51.9%
Other
45.1%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

 
 
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