Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, KnowledgeOwl, and Kayako

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Freshdesk
KnowledgeOwl
Kayako
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,921 reviews
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KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
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Kayako
Kayako
4.1
Based on 168 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
KnowledgeOwl Subscription
$49 month
Inbox
$15 /agent/month
 
Blossom
$19 / agent / month billed annually
Additional Knowledge Bases
$30 month
Growth
$30 /agent/month
 
Garden
$35 / agent / month billed annually
Additional Users
$20 month
Scale
$60 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,780 reviews)
9.1
(Based on 67 reviews)
8.3
(Based on 161 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,790 reviews)
9.1
(Based on 67 reviews)
8.6
(Based on 159 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,304 reviews)
9.0
(Based on 50 reviews)
8.2
(Based on 115 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,337 reviews)
9.0
(Based on 53 reviews)
8.2
(Based on 120 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,727 reviews)
9.7
(Based on 61 reviews)
8.4
(Based on 149 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,271 reviews)
9.7
(Based on 50 reviews)
8.6
(Based on 120 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,775 reviews)
9.4
(Based on 67 reviews)
7.4
(Based on 158 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.5%
30.9%
57.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.2%
44.1%
36.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
25.0%
6.7%
 
Information Technology and Services
20.7%
Computer Software
22.5%
Information Technology and Services
23.9%
 
Computer Software
14.3%
Internet
8.5%
Computer Software
17.6%
 
Internet
6.0%
Information Technology and Services
8.5%
Telecommunications
6.8%
 
Education Management
3.7%
Education Management
8.5%
Internet
5.4%
 
E-Learning
3.4%
Non-Profit Organization Management
7.0%
Marketing and Advertising
3.9%
 
Other
51.9%
Other
45.1%
Other
42.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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