Compare Freshdesk, KnowledgeOwl, Kayako, and HappyFox

 
Freshdesk
KnowledgeOwl
Kayako
Optimized for quick response
HappyFox
Optimized for quick response
 
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Freshdesk
Freshdesk
4.4
Based on 2,011 reviews
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KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
KnowledgeOwl Subscription
$49 month
Inbox
$15 /agent/month
Mighty
$29 per staff / month
 
Blossom
$19 / agent / month billed annually
Additional Users
$20 month
Growth
$30 /agent/month
Fantastic
$49 per staff / month
 
Garden
$35 / agent / month billed annually
Additional Knowledge Bases
$30 month
Scale
$60 /agent/month
Enterprise
$69 per staff / month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,871 reviews)
9.1
(Based on 67 reviews)
8.3
(Based on 163 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,881 reviews)
9.1
(Based on 67 reviews)
8.6
(Based on 161 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
9.0
(Based on 50 reviews)
8.2
(Based on 116 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
9.0
(Based on 53 reviews)
8.3
(Based on 121 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,816 reviews)
9.7
(Based on 61 reviews)
8.4
(Based on 151 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
9.7
(Based on 50 reviews)
8.6
(Based on 121 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,866 reviews)
9.4
(Based on 67 reviews)
7.4
(Based on 160 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
30.9%
57.2%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
44.1%
35.5%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
25.0%
7.2%
15.5%
 
Information Technology and Services
20.5%
Computer Software
22.5%
Information Technology and Services
23.7%
Information Technology and Services
14.1%
 
Computer Software
14.1%
Internet
8.5%
Computer Software
17.4%
Computer Software
12.2%
 
Internet
5.9%
Information Technology and Services
8.5%
Telecommunications
7.2%
Higher Education
6.4%
 
Education Management
3.7%
Education Management
8.5%
Internet
5.3%
Real Estate
3.8%
 
E-Learning
3.5%
Non-Profit Organization Management
7.0%
Marketing and Advertising
3.9%
Education Management
3.8%
 
Other
52.3%
Other
45.1%
Other
42.5%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Hospital & Health Care

It's a convenient way to generate various FAQs and protocols.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
 
No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.
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