Compare Freshdesk, KnowledgeOwl, Kayako, and Help Scout

 
Freshdesk
KnowledgeOwl
Kayako
Optimized for quick response
Help Scout
 
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Freshdesk
Freshdesk
4.4
Based on 2,004 reviews
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KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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Help Scout
Help Scout
4.3
Based on 128 reviews
 
Sprout
Free for UNLIMITED agents
Additional Users
$20 month
Inbox
$15 /agent/month
Basic
$8 user/month
 
Blossom
$19 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
Growth
$30 /agent/month
Standard
$15 user/month
 
Garden
$35 / agent / month billed annually
Additional Knowledge Bases
$30 month
Scale
$60 /agent/month
Plus
$27 user/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,864 reviews)
9.1
(Based on 67 reviews)
8.3
(Based on 163 reviews)
8.5
(Based on 118 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,874 reviews)
9.1
(Based on 67 reviews)
8.6
(Based on 161 reviews)
9.2
(Based on 118 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,343 reviews)
9.0
(Based on 50 reviews)
8.2
(Based on 116 reviews)
8.9
(Based on 55 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,377 reviews)
9.0
(Based on 53 reviews)
8.3
(Based on 121 reviews)
8.8
(Based on 57 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,809 reviews)
9.7
(Based on 61 reviews)
8.4
(Based on 151 reviews)
8.9
(Based on 102 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,311 reviews)
9.7
(Based on 50 reviews)
8.6
(Based on 121 reviews)
9.0
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,859 reviews)
9.4
(Based on 67 reviews)
7.4
(Based on 160 reviews)
8.0
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
30.9%
57.2%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
44.1%
35.5%
36.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
25.0%
7.2%
2.5%
 
Information Technology and Services
20.5%
Computer Software
22.5%
Information Technology and Services
23.7%
Computer Software
23.5%
 
Computer Software
14.1%
Internet
8.5%
Computer Software
17.4%
Internet
19.8%
 
Internet
5.9%
Information Technology and Services
8.5%
Telecommunications
7.2%
Information Technology and Services
8.0%
 
Education Management
3.7%
Education Management
8.5%
Internet
5.3%
Marketing and Advertising
6.2%
 
E-Learning
3.5%
Non-Profit Organization Management
7.0%
Marketing and Advertising
3.9%
E-Learning
4.3%
 
Other
52.3%
Other
45.1%
Other
42.5%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Computer Software

I love that Knowledge Owl has such an amazing WYSIWYG experience (or HTML dump), you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The Support is so amazing as well, the team really knows their stuff and is so...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

 
 
No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.
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Kate from G2 Crowd

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