Compare Freshdesk, KnowledgeOwl, Kayako, and Zendesk Support

 
Freshdesk
KnowledgeOwl
Kayako
Optimized for quick response
Zendesk Support
 
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Freshdesk
Freshdesk
4.4
Based on 2,012 reviews
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KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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Zendesk Support
Zendesk Support
4.2
Based on 1,405 reviews
 
Sprout
Free for UNLIMITED agents
KnowledgeOwl Subscription
$49 month
Inbox
$15 /agent/month
Essential
$5 /month
 
Blossom
$19 / agent / month billed annually
Additional Knowledge Bases
$30 month
Growth
$30 /agent/month
Team
$19 /month
 
Garden
$35 / agent / month billed annually
Additional Users
$20 month
Scale
$60 /agent/month
Professional
$49 /month
 
Estate
$49 / agent / month billed annually
Enterprise
$99 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,872 reviews)
9.1
(Based on 67 reviews)
8.3
(Based on 163 reviews)
8.8
(Based on 1,287 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,882 reviews)
9.1
(Based on 67 reviews)
8.6
(Based on 161 reviews)
8.7
(Based on 1,291 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,347 reviews)
9.0
(Based on 50 reviews)
8.2
(Based on 116 reviews)
8.3
(Based on 610 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,381 reviews)
9.0
(Based on 53 reviews)
8.3
(Based on 121 reviews)
8.4
(Based on 633 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,817 reviews)
9.7
(Based on 61 reviews)
8.4
(Based on 151 reviews)
8.5
(Based on 1,098 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,315 reviews)
9.7
(Based on 50 reviews)
8.6
(Based on 121 reviews)
8.6
(Based on 593 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,867 reviews)
9.4
(Based on 67 reviews)
7.4
(Based on 160 reviews)
7.8
(Based on 1,278 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.4%
30.9%
57.2%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
44.1%
35.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
25.0%
7.2%
16.5%
 
Information Technology and Services
20.5%
Computer Software
22.5%
Information Technology and Services
23.7%
Computer Software
18.0%
 
Computer Software
14.1%
Internet
8.5%
Computer Software
17.4%
Information Technology and Services
15.3%
 
Internet
5.9%
Information Technology and Services
8.5%
Telecommunications
7.2%
Internet
10.5%
 
Education Management
3.7%
Education Management
8.5%
Internet
5.3%
Marketing and Advertising
4.9%
 
E-Learning
3.5%
Non-Profit Organization Management
7.0%
Marketing and Advertising
3.9%
Retail
3.3%
 
Other
52.4%
Other
45.1%
Other
42.5%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Anna H.
User in Marketing and Advertising

It enables us to easily communicate and direct employees to one single source for all of our learning and documentation. It streamlines what would otherwise be a very complicated process.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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