Compare Freshdesk, KnowledgeOwl, Kayako, and Zoho Desk

 
Freshdesk
KnowledgeOwl
Kayako
Optimized for quick response
Zoho Desk
Optimized for quick response
 
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
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KnowledgeOwl
KnowledgeOwl
4.5
Based on 68 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 901 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Additional Knowledge Bases
$30 month
Inbox
$15 /agent/month
FREE
$0 /agent/month
 
Blossom
$19 / agent / month billed annually
Additional Users
$20 month
Growth
$30 /agent/month
PROFESSIONAL
$12 /agent/month
 
Garden
$35 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
Scale
$60 /agent/month
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,856 reviews)
9.1
(Based on 67 reviews)
8.3
(Based on 163 reviews)
8.7
(Based on 823 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,866 reviews)
9.1
(Based on 67 reviews)
8.6
(Based on 161 reviews)
8.6
(Based on 823 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,341 reviews)
9.0
(Based on 50 reviews)
8.2
(Based on 116 reviews)
8.3
(Based on 671 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,375 reviews)
9.0
(Based on 53 reviews)
8.3
(Based on 121 reviews)
8.5
(Based on 670 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,801 reviews)
9.7
(Based on 61 reviews)
8.4
(Based on 151 reviews)
8.3
(Based on 739 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,309 reviews)
9.7
(Based on 50 reviews)
8.6
(Based on 121 reviews)
8.6
(Based on 624 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,851 reviews)
9.4
(Based on 67 reviews)
7.4
(Based on 160 reviews)
8.8
(Based on 813 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
30.9%
57.2%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
44.1%
35.5%
21.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
25.0%
7.2%
5.9%
 
Information Technology and Services
20.6%
Computer Software
22.5%
Information Technology and Services
23.7%
Information Technology and Services
24.9%
 
Computer Software
14.2%
Internet
8.5%
Computer Software
17.4%
Computer Software
10.4%
 
Internet
5.9%
Information Technology and Services
8.5%
Telecommunications
7.2%
Telecommunications
4.2%
 
Education Management
3.7%
Education Management
8.5%
Internet
5.3%
Internet
4.2%
 
E-Learning
3.5%
Non-Profit Organization Management
7.0%
Marketing and Advertising
3.9%
Marketing and Advertising
4.1%
 
Other
52.2%
Other
45.1%
Other
42.5%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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