Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, KnowledgeOwl, and TeamSupport

 
Sprout
Free for UNLIMITED agents
Additional Users
$20 month
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Additional Knowledge Bases
$30 month
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,783 reviews)
9.1
(Based on 67 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,793 reviews)
9.1
(Based on 67 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,305 reviews)
9.0
(Based on 50 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,339 reviews)
9.0
(Based on 53 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,730 reviews)
9.7
(Based on 61 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,273 reviews)
9.7
(Based on 50 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,778 reviews)
9.4
(Based on 67 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
30.9%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
44.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
25.0%
11.2%
 
Information Technology and Services
20.7%
Computer Software
22.5%
Computer Software
27.7%
 
Computer Software
14.3%
Internet
8.5%
Information Technology and Services
20.7%
 
Internet
6.0%
Information Technology and Services
8.5%
Internet
5.7%
 
Education Management
3.7%
Education Management
8.5%
Financial Services
4.6%
 
E-Learning
3.4%
Non-Profit Organization Management
7.0%
Hospitality
3.7%
 
Other
51.8%
Other
45.1%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Internet

The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 Crowd User in Information Technology and Services

Many features are good to a certain point but if you try to do anything a bit more sophisticated (ticket automation, more complex reports) it cannot be done within the tool

 
 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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