Compare Freshdesk, KnowledgeOwl, and TeamSupport

Pricing

 
Sprout
Free for UNLIMITED agents
Additional Users
$20 month
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Additional Knowledge Bases
$30 month
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
KnowledgeOwl
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.6
Ease of Use
Ease of Use
8.8
9.0
8.6
Ease of Setup
Ease of Setup
8.5
8.9
8.3
Ease of Admin
Ease of Admin
8.7
8.9
8.7
Quality of Support
Quality of Support
8.9
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
9.0
Meets Requirements
Freshdesk
8.5
KnowledgeOwl
9.0
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
KnowledgeOwl
9.0
TeamSupport
8.6
Ease of Setup
Freshdesk
8.5
KnowledgeOwl
8.9
TeamSupport
8.3
Ease of Admin
Freshdesk
8.7
KnowledgeOwl
8.9
TeamSupport
8.7
Quality of Support
Freshdesk
8.9
KnowledgeOwl
9.6
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.8
KnowledgeOwl
9.6
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.6
KnowledgeOwl
9.3
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
KnowledgeOwl
Not enough data available
TeamSupport
8.2
Searchable Articles
Freshdesk
8.6
KnowledgeOwl
Not enough data available
TeamSupport
8.3
Community Forums
Freshdesk
8.4
KnowledgeOwl
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
Freshdesk
8.5
KnowledgeOwl
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Freshdesk
7.2
KnowledgeOwl
Not enough data available
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
KnowledgeOwl
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Freshdesk
8.8
KnowledgeOwl
Not enough data available
TeamSupport
8.8
Live Chat
Freshdesk
8.8
KnowledgeOwl
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.2%
30.9%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
44.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
25.0%
11.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
22.5%
Computer Software
27.2%
 
Computer Software
14.0%
Internet
8.5%
Information Technology and Services
21.0%
 
Internet
5.9%
Information Technology and Services
8.5%
Internet
5.7%
 
Education Management
3.7%
Education Management
8.5%
Financial Services
4.4%
 
E-Learning
3.4%
Non-Profit Organization Management
7.0%
Hospitality
3.6%
 
Other
52.6%
Other
45.1%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Chris W.
Administrator in Information Technology and Services

The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

KnowledgeOwl
Most Helpful Favorable Review
Chris W.
Administrator in Information Technology and Services

The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily.

Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Screenshots

 
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Videos

 
No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
KnowledgeOwl
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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