Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, KnowledgeOwl, and Zendesk Support

 
Sprout
Free for UNLIMITED agents
KnowledgeOwl Subscription
$49 month
Essential
$5 /month
 
Blossom
$19 / agent / month billed annually
Additional Knowledge Bases
$30 month
Team
$19 /month
 
Garden
$35 / agent / month billed annually
Additional Users
$20 month
Professional
$49 /month
 
Estate
$49 / agent / month billed annually
Enterprise
$99 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,792 reviews)
9.1
(Based on 67 reviews)
8.7
(Based on 1,229 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,802 reviews)
9.1
(Based on 67 reviews)
8.7
(Based on 1,233 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,308 reviews)
9.0
(Based on 50 reviews)
8.3
(Based on 587 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,342 reviews)
9.0
(Based on 53 reviews)
8.4
(Based on 610 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,738 reviews)
9.7
(Based on 61 reviews)
8.5
(Based on 1,044 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,276 reviews)
9.7
(Based on 50 reviews)
8.6
(Based on 573 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 1,787 reviews)
9.4
(Based on 67 reviews)
7.8
(Based on 1,221 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.5%
30.9%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
44.1%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
25.0%
16.2%
 
Information Technology and Services
20.7%
Computer Software
22.5%
Computer Software
18.4%
 
Computer Software
14.3%
Internet
8.5%
Information Technology and Services
15.1%
 
Internet
6.0%
Information Technology and Services
8.5%
Internet
10.7%
 
Education Management
3.7%
Education Management
8.5%
Marketing and Advertising
5.1%
 
E-Learning
3.4%
Non-Profit Organization Management
7.0%
Telecommunications
3.3%
 
Other
51.9%
Other
45.1%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Kate M.
Administrator in Information Technology and Services

Everything, basically. The product itself is easy, straightforward, and intuitive, and good new features and functionality are always being added. But above all, I love the staff and support. I feel like Marybeth is practically part of my own team at...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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