Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk, KnowledgeOwl, and Zoho Desk

 
Sprout
Free for UNLIMITED agents
Additional Users
$20 month
FREE
$0 /agent/month
 
Blossom
$19 / agent / month billed annually
Additional Knowledge Bases
$30 month
PROFESSIONAL
$12 /agent/month
 
Garden
$35 / agent / month billed annually
KnowledgeOwl Subscription
$49 month
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,778 reviews)
9.1
(Based on 67 reviews)
8.7
(Based on 712 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,788 reviews)
9.1
(Based on 67 reviews)
8.7
(Based on 712 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,303 reviews)
9.0
(Based on 50 reviews)
8.3
(Based on 573 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,336 reviews)
9.0
(Based on 53 reviews)
8.6
(Based on 572 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,725 reviews)
9.7
(Based on 61 reviews)
8.3
(Based on 642 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,270 reviews)
9.7
(Based on 50 reviews)
8.6
(Based on 537 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,773 reviews)
9.4
(Based on 67 reviews)
8.9
(Based on 704 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
30.9%
72.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
44.1%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
25.0%
6.2%
 
Information Technology and Services
20.7%
Computer Software
22.5%
Information Technology and Services
25.0%
 
Computer Software
14.3%
Internet
8.5%
Computer Software
11.0%
 
Internet
6.0%
Information Technology and Services
8.5%
Internet
4.4%
 
Education Management
3.7%
Education Management
8.5%
Marketing and Advertising
4.1%
 
E-Learning
3.4%
Non-Profit Organization Management
7.0%
Telecommunications
4.0%
 
Other
51.8%
Other
45.1%
Other
51.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Machinery

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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