Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk vs LiveAgent

See this

comparison of Freshdesk vs. LiveAgent
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,924 reviews. LiveAgent rates 4.5/5 stars with 867 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
Freshdesk
LiveAgent
Add Product
Freshdesk
Freshdesk
4.4
Based on 1,923 reviews
LiveAgent
LiveAgent
4.5
Based on 867 reviews
 
Sprout
Free for UNLIMITED agents
Ticket
$9/month User Seat
 
Blossom
$19 / agent / month billed annually
All-inclusive
$39/month User Seat
 
Garden
$35 / agent / month billed annually
Ticket+Chat
$29/month User Seat
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,782 reviews)
8.9
(Based on 801 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,792 reviews)
9.0
(Based on 802 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,305 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,338 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,729 reviews)
9.1
(Based on 759 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,272 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,777 reviews)
9.1
(Based on 790 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.5%
64.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
13.1%
 
Information Technology and Services
20.7%
Information Technology and Services
13.0%
 
Computer Software
14.3%
Computer Software
7.8%
 
Internet
6.0%
Internet
5.8%
 
Education Management
3.7%
Marketing and Advertising
4.6%
 
E-Learning
3.4%
Retail
4.4%
 
Other
51.9%
Other
64.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Information Technology and Services

I felt like the whole program was a bit dated and clunky

 
 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Ask Freshdesk a QuestionContact Freshdesk
Kate from G2 Crowd

Need help?

I can help.