Compare Freshdesk vs LiveAgent

See this comparison of Freshdesk vs. LiveAgent based on data from user reviews. Freshdesk rates 4.4/5 stars with 1737 reviews. LiveAgent rates 4.5/5 stars with 662 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Freshdesk
Based on 1710 reviews
LiveAgent
LiveAgent
Based on 662 reviews
 
Sprout
Free for UNLIMITED agents
Ticket
$9/month User Seat
 
Blossom
$19 / agent / month billed annually
All-inclusive
$39/month User Seat
 
Garden
$35 / agent / month billed annually
Ticket+Chat
$29/month User Seat
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
8.8
(Based on 615 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
9.0
(Based on 615 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
8.7
(Based on 425 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
8.9
(Based on 424 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
9.1
(Based on 581 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
9.1
(Based on 412 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
9.1
(Based on 604 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
13.0%
 
Information Technology and Services
20.2%
Information Technology and Services
12.5%
 
Computer Software
15.0%
Computer Software
7.4%
 
Internet
6.3%
Internet
5.8%
 
Education Management
3.6%
Retail
5.3%
 
E-Learning
3.5%
Telecommunications
3.6%
 
Other
51.3%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Shelby B.
User

i do not dislike anything about live chat

 
 

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