Compare Freshdesk vs LiveAgent

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comparison of Freshdesk vs. LiveAgent
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,859 reviews. LiveAgent rates 4.5/5 stars with 747 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
LiveAgent
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Freshdesk
Freshdesk
4.4
Based on 1,710 reviews
LiveAgent
LiveAgent
4.5
Based on 747 reviews
 
Sprout
Free for UNLIMITED agents
Ticket
$9/month User Seat
 
Blossom
$19 / agent / month billed annually
All-inclusive
$39/month User Seat
 
Garden
$35 / agent / month billed annually
Ticket+Chat
$29/month User Seat
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.8
(Based on 692 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
9.0
(Based on 693 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
8.7
(Based on 460 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.9
(Based on 459 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
9.1
(Based on 656 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
9.1
(Based on 446 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
9.1
(Based on 682 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
24.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
13.4%
 
Information Technology and Services
20.2%
Information Technology and Services
12.5%
 
Computer Software
15.0%
Computer Software
8.1%
 
Internet
6.3%
Internet
5.5%
 
Education Management
3.6%
Retail
4.8%
 
E-Learning
3.5%
Telecommunications
3.9%
 
Other
51.3%
Other
65.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

 
 

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