Compare Freshdesk vs LiveAgent

See this comparison of Freshdesk vs. LiveAgent based on data from user reviews. Freshdesk rates 4.4/5 stars with 1509 reviews. LiveAgent rates 4.5/5 stars with 608 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Liveagent
Add Product
Freshdesk
Freshdesk
Based on 1508 reviews
LiveAgent
LiveAgent
Based on 608 reviews
 
Sprout
Free for UNLIMITED agents
All-inclusive
$59/month User Seat
 
Blossom
$19 / agent / month billed annually
Ticket
$12/month User Seat
 
Garden
$35 / agent / month billed annually
Ticket+Chat
$29/month User Seat
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1411 reviews)
8.8
(Based on 569 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1421 reviews)
9.0
(Based on 569 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1081 reviews)
8.7
(Based on 397 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1101 reviews)
8.9
(Based on 398 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1371 reviews)
9.1
(Based on 537 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1050 reviews)
9.1
(Based on 385 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1408 reviews)
9.2
(Based on 559 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.8%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
24.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
11.9%
 
Information Technology and Services
20.6%
Information Technology and Services
12.3%
 
Computer Software
14.9%
Computer Software
7.4%
 
Internet
6.6%
Internet
6.4%
 
E-Learning
4.0%
Retail
5.6%
 
Education Management
3.7%
Telecommunications
3.3%
 
Other
50.1%
Other
64.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
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John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

 
 

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