Compare Freshdesk, LiveAgent, and Track-It!

Pricing

 
Sprout
Free
for UNLIMITED agents
Ticket
$9/month
User Seat
 
Blossom
$19
/ agent / month billed annually
All-inclusive
$39/month
User Seat
 
Garden
$35
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
7.7
Ease of Use
Ease of Use
8.8
9.1
7.8
Ease of Setup
Ease of Setup
8.5
8.8
7.3
Ease of Admin
Ease of Admin
8.7
8.9
7.8
Quality of Support
Quality of Support
8.9
9.2
7.7
Ease of Doing Business With
Ease of Doing Business With
8.8
9.2
7.9
Product Direction (% positive)
Product Direction (% positive)
8.6
9.1
5.6
Meets Requirements
Freshdesk
8.5
LiveAgent
8.9
Track-It!
7.7
Ease of Use
Freshdesk
8.8
LiveAgent
9.1
Track-It!
7.8
Ease of Setup
Freshdesk
8.5
LiveAgent
8.8
Track-It!
7.3
Ease of Admin
Freshdesk
8.7
LiveAgent
8.9
Track-It!
7.8
Quality of Support
Freshdesk
8.9
LiveAgent
9.2
Track-It!
7.7
Ease of Doing Business With
Freshdesk
8.8
LiveAgent
9.2
Track-It!
7.9
Product Direction (% positive)
Freshdesk
8.6
LiveAgent
9.1
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
LiveAgent
9.3
Track-It!
7.1
Searchable Articles
Freshdesk
8.6
LiveAgent
9.3
Track-It!
6.7
Community Forums
Freshdesk
8.4
LiveAgent
9.3
Track-It!
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
LiveAgent
9.3
Track-It!
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
LiveAgent
9.3
Track-It!
7.6
Forum to Reponse
Freshdesk
8.5
LiveAgent
9.4
Track-It!
6.9
Tickets and Tagging
Freshdesk
8.8
LiveAgent
9.5
Track-It!
8.5
Live Chat
Freshdesk
8.8
LiveAgent
9.6
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.2%
58.4%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
29.5%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
12.1%
32.0%
Freshdesk
Small-Business
53.2%
Mid-Market
36.2%
Enterprise
10.7%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
20.3%
Information Technology and Services
12.0%
Information Technology and Services
13.5%
 
Computer Software
14.0%
Computer Software
6.8%
Hospital & Health Care
9.4%
 
Internet
5.9%
Computer & Network Security
6.3%
Higher Education
7.3%
 
Education Management
3.7%
Internet
5.3%
Utilities
5.2%
 
E-Learning
3.4%
Retail
4.1%
Law Practice
5.2%
 
Other
52.7%
Other
65.4%
Other
59.4%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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Freshdesk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided
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