Compare Freshdesk, LiveAgent, and Vision Helpdesk

Pricing

 
Sprout
Free
for UNLIMITED agents
Ticket
$9/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
 
Blossom
$19
/ agent / month billed annually
All-inclusive
$39/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
 
Garden
$35
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
 
Estate
$49
/ agent / month billed annually
Pro Service Desk
$32
per staff per mo billed annually
 
Forest
$89
/ agent / month billed annually
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
9.2
Ease of Use
Ease of Use
8.8
9.1
8.9
Ease of Setup
Ease of Setup
8.5
8.8
8.8
Ease of Admin
Ease of Admin
8.7
8.9
9.2
Quality of Support
Quality of Support
8.9
9.2
9.6
Ease of Doing Business With
Ease of Doing Business With
8.8
9.2
9.6
Product Direction (% positive)
Product Direction (% positive)
8.6
9.1
9.5
Meets Requirements
Freshdesk
8.5
LiveAgent
8.9
Vision Helpdesk
9.2
Ease of Use
Freshdesk
8.8
LiveAgent
9.1
Vision Helpdesk
8.9
Ease of Setup
Freshdesk
8.5
LiveAgent
8.8
Vision Helpdesk
8.8
Ease of Admin
Freshdesk
8.7
LiveAgent
8.9
Vision Helpdesk
9.2
Quality of Support
Freshdesk
8.9
LiveAgent
9.2
Vision Helpdesk
9.6
Ease of Doing Business With
Freshdesk
8.8
LiveAgent
9.2
Vision Helpdesk
9.6
Product Direction (% positive)
Freshdesk
8.6
LiveAgent
9.1
Vision Helpdesk
9.5

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
LiveAgent
8.8
Vision Helpdesk
8.8
Response Automation
Freshdesk
8.4
LiveAgent
8.8
Vision Helpdesk
9.0
SLA Management
Freshdesk
8.2
LiveAgent
8.7
Vision Helpdesk
9.1
Attachments/Screencasts
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
9.0
Ticket Collaboration
Freshdesk
8.6
LiveAgent
9.0
Vision Helpdesk
8.6
Ticket creation user experience
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.5
Ticket response user experience
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.2
Knowledge Share
Knowledge Base
Freshdesk
8.8
LiveAgent
9.3
Vision Helpdesk
9.2
Searchable Articles
Freshdesk
8.6
LiveAgent
9.3
Vision Helpdesk
8.9
Community Forums
Freshdesk
8.4
LiveAgent
9.3
Vision Helpdesk
8.3
Interactive FAQs & Forums
Freshdesk
8.5
LiveAgent
9.3
Vision Helpdesk
8.3
Interaction
Web Portals
Freshdesk
7.2
LiveAgent
9.3
Vision Helpdesk
8.9
Forum to Reponse
Freshdesk
8.5
LiveAgent
9.4
Vision Helpdesk
9.2
Tickets and Tagging
Freshdesk
8.8
LiveAgent
9.5
Vision Helpdesk
8.9
Live Chat
Freshdesk
8.8
LiveAgent
9.6
Vision Helpdesk
7.3
Communication Channels
Customer Portal
Freshdesk
8.6
LiveAgent
8.8
Vision Helpdesk
9.2
Email to Case
Freshdesk
8.9
LiveAgent
9.1
Vision Helpdesk
9.4
Chat/Live Support
Freshdesk
8.5
LiveAgent
9.2
Vision Helpdesk
8.2
Social Integration
Freshdesk
8.2
LiveAgent
8.7
Vision Helpdesk
9.1
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
LiveAgent
8.8
Vision Helpdesk
8.3
Customer and Contacts Database
Freshdesk
7.9
LiveAgent
8.7
Vision Helpdesk
8.3
Products and Version Tracking
Freshdesk
8.2
LiveAgent
8.9
Vision Helpdesk
8.6
Call Scripting
Freshdesk
8.1
LiveAgent
9.0
Vision Helpdesk
9.0
Interactive Voice Response (IVR)
Freshdesk
8.3
LiveAgent
8.9
Vision Helpdesk
8.9
Self Service/Community
Forums
Freshdesk
8.3
LiveAgent
8.8
Vision Helpdesk
8.6
Knowledge Base
Freshdesk
8.5
LiveAgent
8.7
Vision Helpdesk
9.2
Ideas/Feedback
Freshdesk
8.3
LiveAgent
8.8
Vision Helpdesk
9.1
Q&A
Freshdesk
8.5
LiveAgent
8.9
Vision Helpdesk
9.3
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
LiveAgent
8.7
Vision Helpdesk
Not enough data available
Reporting
Freshdesk
7.8
LiveAgent
8.7
Vision Helpdesk
8.8
Dashboards
Freshdesk
8.2
LiveAgent
8.9
Vision Helpdesk
9.0
Platform
ITIL Compliance
Freshdesk
8.2
LiveAgent
8.9
Vision Helpdesk
9.2
Mobile User Support
Freshdesk
8.1
LiveAgent
8.2
Vision Helpdesk
8.8
Customization
Freshdesk
8.0
LiveAgent
8.7
Vision Helpdesk
8.1
User, Role, and Access Management
Freshdesk
8.5
LiveAgent
8.7
Vision Helpdesk
9.0
Internationalization
Freshdesk
8.1
LiveAgent
8.8
Vision Helpdesk
8.6
Performance & Reliability
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.2
Integration APIs
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.1%
58.4%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
29.5%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
12.1%
8.7%
Freshdesk
Small-Business
53.1%
Mid-Market
36.2%
Enterprise
10.7%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
12.0%
Non-Profit Organization Management
26.3%
 
Computer Software
14.0%
Computer Software
6.8%
Internet
14.0%
 
Internet
5.9%
Computer & Network Security
6.3%
Information Technology and Services
12.3%
 
Education Management
3.7%
Internet
5.3%
Individual & Family Services
5.3%
 
E-Learning
3.4%
Retail
4.1%
Education Management
5.3%
 
Other
52.7%
Other
65.4%
Other
36.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Information Technology and Services

It clogged up our network and this is after TS it for months. We're looking into another chat software

G2 Crowd User

Everything was a bit slow and buggy at times.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It clogged up our network and this is after TS it for months. We're looking into another chat software

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 

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Freshdesk
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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
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