Compare Freshdesk vs LiveHelpNow

See this comparison of Freshdesk vs. LiveHelpNow based on data from user reviews. Freshdesk rates 4.4/5 stars with 1664 reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Freshdesk
Based on 1664 reviews
LiveHelpNow
LiveHelpNow
Based on 104 reviews
 
Sprout
Free for UNLIMITED agents
Live chat and SMS
$18.90 per month
 
Blossom
$19 / agent / month billed annually
Support Ticket Sofware
$18.90 per month
 
Garden
$35 / agent / month billed annually
Call management
$9 per month
 
Estate
$49 / agent / month billed annually
Knowledge base management
$18.90 per month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1550 reviews)
8.8
(Based on 96 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1559 reviews)
8.8
(Based on 96 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1193 reviews)
8.6
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1220 reviews)
8.5
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1511 reviews)
8.7
(Based on 86 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1160 reviews)
9.0
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1545 reviews)
8.0
(Based on 95 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.2%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.3%
31.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
18.3%
 
Information Technology and Services
20.2%
Information Technology and Services
7.7%
 
Computer Software
15.0%
Retail
6.2%
 
Internet
6.4%
Insurance
4.6%
 
Education Management
3.7%
Consumer Goods
4.6%
 
E-Learning
3.6%
Construction
3.8%
 
Other
51.1%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Marketing and Advertising

The consistency of support team members is outstanding to the point that months after I've experienced LiveHelpNow's customer support, I compare that of others to LHN and hope when I seek support elsewhere as a customer that I would receive a similar degree...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

 
 

LiveHelpNow help desk software. Company and vision

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