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Compare Freshdesk vs LiveHelpNow

See this

comparison of Freshdesk vs. LiveHelpNow
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,870 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
LiveHelpNow
Add Product
Freshdesk
Freshdesk
4.4
Based on 1,869 reviews
LiveHelpNow
LiveHelpNow
4.2
Based on 110 reviews
 
Sprout
Free for UNLIMITED agents
Live chat and SMS
$18.90 per month
 
Blossom
$19 / agent / month billed annually
Support Ticket Sofware
$18.90 per month
 
Garden
$35 / agent / month billed annually
Call management
$9 per month
 
Estate
$49 / agent / month billed annually
Knowledge base management
$18.90 per month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,735 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,745 reviews)
8.8
(Based on 102 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,282 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,315 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,683 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,250 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,730 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.9%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.9%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
19.1%
 
Information Technology and Services
20.6%
Information Technology and Services
7.9%
 
Computer Software
14.4%
Retail
5.8%
 
Internet
6.0%
Insurance
4.3%
 
Education Management
3.7%
Business Supplies and Equipment
4.3%
 
E-Learning
3.4%
Consumer Goods
4.3%
 
Other
51.8%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Johny Z.
Administrator

Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

 
 

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Kate from G2 Crowd

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