Compare Freshdesk vs MindTouch

See this comparison of Freshdesk vs. MindTouch based on data from user reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1439 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1449 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1100 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1120 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1399 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1067 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1435 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
22.4%
 
Information Technology and Services
20.6%
Computer Software
36.4%
 
Computer Software
15.0%
Information Technology and Services
16.7%
 
Internet
6.5%
Financial Services
7.6%
 
E-Learning
3.9%
Telecommunications
6.1%
 
Education Management
3.7%
Insurance
4.5%
 
Other
50.3%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
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Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 
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Kate from G2 Crowd

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