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Compare Freshdesk vs MindTouch

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comparison of Freshdesk vs. MindTouch
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,920 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
MindTouch
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Freshdesk
Freshdesk
4.4
Based on 1,920 reviews
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,779 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,789 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,303 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,336 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,726 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,270 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,774 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
22.4%
 
Information Technology and Services
20.7%
Computer Software
36.4%
 
Computer Software
14.3%
Information Technology and Services
16.7%
 
Internet
6.0%
Financial Services
7.6%
 
Education Management
3.7%
Telecommunications
6.1%
 
E-Learning
3.4%
Internet
4.5%
 
Other
51.8%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 
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Kate from G2 Crowd

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