Compare Freshdesk vs Moxie
See this
comparison of Freshdesk vs. Moxie
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,041 reviews. Moxie rates 3.6/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Moxie
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.5
Ease of Use
Ease of Use
8.8
7.7
Ease of Setup
Ease of Setup
8.5
8.3
Ease of Admin
Ease of Admin
8.7
7.9
Quality of Support
Quality of Support
8.9
8.6
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
Product Direction (% positive)
Product Direction (% positive)
8.6
5.1
Meets Requirements
Freshdesk
8.5
Moxie
7.5
Ease of Use
Freshdesk
8.8
Moxie
7.7
Ease of Setup
Freshdesk
8.5
Moxie
8.3
Ease of Admin
Freshdesk
8.7
Moxie
7.9
Quality of Support
Freshdesk
8.9
Moxie
8.6
Ease of Doing Business With
Freshdesk
8.8
Moxie
8.9
Product Direction (% positive)
Freshdesk
8.6
Moxie
5.1

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
Moxie
Not enough data available
Response Automation
Freshdesk
8.4
Moxie
Not enough data available
SLA Management
Freshdesk
8.2
Moxie
Not enough data available
Attachments/Screencasts
Freshdesk
8.4
Moxie
Not enough data available
Ticket Collaboration
Freshdesk
8.6
Moxie
Not enough data available
Ticket creation user experience
Freshdesk
8.8
Moxie
Not enough data available
Ticket response user experience
Freshdesk
8.8
Moxie
Not enough data available
Knowledge Share
Knowledge Base
Freshdesk
8.7
Moxie
Not enough data available
Searchable Articles
Freshdesk
8.6
Moxie
Not enough data available
Community Forums
Freshdesk
8.4
Moxie
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Moxie
Not enough data available
Communication
Pop-up Chat
Freshdesk
9.0
Moxie
Not enough data available
Notifications
Freshdesk
8.8
Moxie
Not enough data available
Targeted Emails
Freshdesk
9.0
Moxie
Not enough data available
In-App Messaging
Freshdesk
Not enough data available
Moxie
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
Moxie
Not enough data available
Forum to Reponse
Freshdesk
8.5
Moxie
Not enough data available
Tickets and Tagging
Freshdesk
8.8
Moxie
Not enough data available
Live Chat
Freshdesk
8.8
Moxie
Not enough data available
Internal Use
Customization
Freshdesk
8.0
Moxie
Not enough data available
Conversation Archiving
Freshdesk
Not enough data available
Moxie
Not enough data available
Lead Development
Freshdesk
Not enough data available
Moxie
Not enough data available
Knowledge Base
Freshdesk
8.9
Moxie
Not enough data available
Team Inbox
Freshdesk
8.9
Moxie
Not enough data available
Customer Profiles
Freshdesk
8.6
Moxie
Not enough data available
Communication Channels
Customer Portal
Freshdesk
8.6
Moxie
Not enough data available
Email to Case
Freshdesk
8.9
Moxie
Not enough data available
Chat/Live Support
Freshdesk
8.5
Moxie
Not enough data available
Social Integration
Freshdesk
8.2
Moxie
Not enough data available
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Moxie
Not enough data available
Customer and Contacts Database
Freshdesk
7.9
Moxie
Not enough data available
Products and Version Tracking
Freshdesk
8.2
Moxie
Not enough data available
Call Scripting
Freshdesk
8.1
Moxie
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.3
Moxie
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
Moxie
Not enough data available
Knowledge Base
Freshdesk
8.5
Moxie
Not enough data available
Ideas/Feedback
Freshdesk
8.3
Moxie
Not enough data available
Q&A
Freshdesk
8.5
Moxie
Not enough data available
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Moxie
Not enough data available
Reporting
Freshdesk
7.8
Moxie
Not enough data available
Dashboards
Freshdesk
8.2
Moxie
Not enough data available
Platform
ITIL Compliance
Freshdesk
8.2
Moxie
Not enough data available
Mobile User Support
Freshdesk
8.1
Moxie
Not enough data available
Customization
Freshdesk
8.0
Moxie
Not enough data available
User, Role, and Access Management
Freshdesk
8.5
Moxie
Not enough data available
Internationalization
Freshdesk
8.1
Moxie
Not enough data available
Performance & Reliability
Freshdesk
8.8
Moxie
Not enough data available
Integration APIs
Freshdesk
8.2
Moxie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.2%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
38.1%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%

Reviewers' Industry

 
Information Technology and Services
20.4%
Insurance
10.7%
 
Computer Software
14.0%
Financial Services
10.7%
 
Internet
5.9%
Retail
7.1%
 
Education Management
3.7%
Internet
7.1%
 
E-Learning
3.4%
Individual & Family Services
7.1%
 
Other
52.6%
Other
57.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Real Estate

The interface was intuitive and easy to use. I did not have to train extensively in order to utilize it effectively.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Moxie
Most Helpful Favorable Review
G2 Crowd User in Real Estate

The interface was intuitive and easy to use. I did not have to train extensively in order to utilize it effectively.

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4

Videos

 
No videos provided
Freshdesk
Moxie
No videos provided
Ask Freshdesk a QuestionContact FreshdeskAsk Moxie a QuestionContact Moxie