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Compare Freshdesk vs Moxie

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comparison of Freshdesk vs. Moxie
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,885 reviews. Moxie rates 3.6/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,749 reviews)
7.8
(Based on 17 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,759 reviews)
8.1
(Based on 17 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,289 reviews)
8.2
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,322 reviews)
7.8
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,697 reviews)
8.6
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,257 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,744 reviews)
5.7
(Based on 17 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
5.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
57.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
36.8%
 
Information Technology and Services
20.7%
Insurance
11.5%
 
Computer Software
14.4%
Retail
7.7%
 
Internet
6.0%
Internet
7.7%
 
Education Management
3.7%
Individual & Family Services
7.7%
 
E-Learning
3.4%
Hospitality
7.7%
 
Other
51.8%
Other
57.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

 
 
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