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Compare Freshdesk vs MyGuide

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comparison of Freshdesk vs. MyGuide
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,887 reviews. MyGuide rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,752 reviews)
10.0
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,762 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1,291 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1,324 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,700 reviews)
10.0
(Based on 5 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1,259 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,747 reviews)
7.9
(Based on 5 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
0.0%
 
Information Technology and Services
20.6%
Information Technology and Services
60.0%
 
Computer Software
14.4%
Internet
20.0%
 
Internet
6.0%
Computer Software
20.0%
 
Education Management
3.7%
 
E-Learning
3.4%
 
Other
51.8%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

 
 
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