Want to see who topped the 2019 Best Software Awards?

Compare Freshdesk vs ProProfs Knowledge Base Software

See this

comparison of Freshdesk vs. ProProfs Knowledge Base Software
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,924 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,782 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,792 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1,305 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1,338 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,729 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1,272 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,777 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
9.1%
 
Information Technology and Services
20.7%
Computer Software
50.0%
 
Computer Software
14.3%
Information Technology and Services
18.8%
 
Internet
6.0%
Telecommunications
6.3%
 
Education Management
3.7%
Internet
6.3%
 
E-Learning
3.4%
Graphic Design
6.3%
 
Other
51.9%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
 
No videos provided.
Ask Freshdesk a QuestionContact FreshdeskAsk ProProfs Knowledge Base Software a QuestionContact ProProfs Knowledge Base Software
Kate from G2 Crowd

Need help?

I can help.