Compare Freshdesk vs ProProfs Knowledge Base Software

See this comparison of Freshdesk vs. ProProfs Knowledge Base Software based on data from user reviews. Freshdesk rates 4.4/5 stars with 1532 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1432 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1442 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1096 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1116 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 1392 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1063 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.9
(Based on 1428 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.8%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
0.0%
 
Information Technology and Services
20.6%
Computer Software
28.6%
 
Computer Software
14.8%
Information Technology and Services
14.3%
 
Internet
6.5%
Graphic Design
14.3%
 
E-Learning
3.9%
Arts and Crafts
14.3%
 
Education Management
3.7%
Telecommunications
14.3%
 
Other
50.5%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
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Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

0 m3jgdhwtqdg7nlgxmigjdco3nossn82xu5dgdco3wumgwxrkzfdabgyfsfvtcbdhzg0p6l4pmu08
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
 
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Kate from G2 Crowd

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