Compare Freshdesk vs ProProfs Knowledge Base Software

See this comparison of Freshdesk vs. ProProfs Knowledge Base Software based on data from user reviews. Freshdesk rates 4.4/5 stars with 1737 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1220 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1249 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 1548 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1190 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.8
(Based on 1584 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
0.0%
 
Information Technology and Services
20.2%
Computer Software
28.6%
 
Computer Software
15.0%
Information Technology and Services
14.3%
 
Internet
6.3%
Graphic Design
14.3%
 
Education Management
3.6%
Arts and Crafts
14.3%
 
E-Learning
3.5%
Telecommunications
14.3%
 
Other
51.3%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
 
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