Compare Freshdesk vs ProProfs Knowledge Base Software

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comparison of Freshdesk vs. ProProfs Knowledge Base Software
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,864 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
8.7
(Based on 1,220 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1,249 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1,190 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
9.1%
 
Information Technology and Services
20.2%
Computer Software
50.0%
 
Computer Software
15.0%
Information Technology and Services
18.8%
 
Internet
6.3%
Graphic Design
6.3%
 
Education Management
3.6%
Arts and Crafts
6.3%
 
E-Learning
3.5%
Education Management
6.3%
 
Other
51.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
 
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