Free for UNLIMITED agents
$19 / agent / month billed annually
$35 / agent / month billed annually
$49 / agent / month billed annually
$89 / agent / month billed annually
|Meets RequirementsSee More|
(Based on 1,750 reviews)
|Ease of UseSee More|
(Based on 1,760 reviews)
|Ease of SetupSee More|
(Based on 1,290 reviews)
|Ease of AdminSee More|
(Based on 1,323 reviews)
|Quality of SupportSee More|
(Based on 1,698 reviews)
|Ease of Doing Business WithSee More|
(Based on 1,258 reviews)
|Product Direction (% positive)See More|
(Based on 1,745 reviews)
(Based on 8 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
|Most Helpful Favorable Review|
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.
|Most Helpful Critical Review|
We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
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