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Compare Freshdesk vs Salesforce Knowledge

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comparison of Freshdesk vs. Salesforce Knowledge
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,886 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,750 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,760 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,290 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,323 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,698 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,258 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,745 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
45.5%
 
Information Technology and Services
20.7%
Internet
22.2%
 
Computer Software
14.4%
Computer Software
22.2%
 
Internet
6.0%
Insurance
11.1%
 
Education Management
3.7%
Hospital & Health Care
11.1%
 
E-Learning
3.4%
Textiles
5.6%
 
Other
51.8%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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