Compare Freshdesk vs Salesforce Knowledge

See this comparison of Freshdesk vs. Salesforce Knowledge based on data from user reviews. Freshdesk rates 4.4/5 stars with 1506 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets Requirements
Meets Requirements
8.6
(Based on 1409 reviews)
Not enough data available
Ease of Use
Ease of Use
8.9
(Based on 1419 reviews)
Not enough data available
Ease of Setup
Ease of Setup
8.7
(Based on 1079 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 1099 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 1369 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 1048 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.9
(Based on 1406 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.7%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
60.0%
 
Information Technology and Services
20.5%
Computer Software
33.3%
 
Computer Software
15.0%
Computer & Network Security
22.2%
 
Internet
6.6%
Internet
22.2%
 
E-Learning
4.0%
Insurance
22.2%
 
Education Management
3.7%
 
Other
50.2%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
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John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate from G2 Crowd

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