Compare Freshdesk vs Salesforce Knowledge
See this
comparison of Freshdesk vs. Salesforce Knowledge
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,041 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
Ease of Use
Ease of Use
8.8
8.1
Ease of Setup
Ease of Setup
8.5
7.5
Ease of Admin
Ease of Admin
8.7
7.8
Quality of Support
Quality of Support
8.9
8.1
Ease of Doing Business With
Ease of Doing Business With
8.8
8.3
Product Direction (% positive)
Product Direction (% positive)
8.6
8.5
Meets Requirements
Freshdesk
8.5
Salesforce Knowledge
8.8
Ease of Use
Freshdesk
8.8
Salesforce Knowledge
8.1
Ease of Setup
Freshdesk
8.5
Salesforce Knowledge
7.5
Ease of Admin
Freshdesk
8.7
Salesforce Knowledge
7.8
Quality of Support
Freshdesk
8.9
Salesforce Knowledge
8.1
Ease of Doing Business With
Freshdesk
8.8
Salesforce Knowledge
8.3
Product Direction (% positive)
Freshdesk
8.6
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
Salesforce Knowledge
8.8
Searchable Articles
Freshdesk
8.6
Salesforce Knowledge
8.8
Community Forums
Freshdesk
8.4
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Freshdesk
8.5
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
Salesforce Knowledge
8.7
Forum to Reponse
Freshdesk
8.5
Salesforce Knowledge
8.7
Tickets and Tagging
Freshdesk
8.8
Salesforce Knowledge
8.0
Live Chat
Freshdesk
8.8
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.2%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
45.5%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Information Technology and Services
20.4%
Internet
22.2%
 
Computer Software
14.0%
Computer Software
22.2%
 
Internet
5.9%
Insurance
11.1%
 
Education Management
3.7%
Hospital & Health Care
11.1%
 
E-Learning
3.4%
Textiles
5.6%
 
Other
52.6%
Other
27.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Salesforce Knowledge
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Screenshots

 
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No screenshots provided
Salesforce Knowledge
No screenshots provided

Videos

 
No videos provided
Freshdesk
Salesforce Knowledge
No videos provided
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