Compare Freshdesk vs SF Service Cloud

See this comparison of Freshdesk vs. Salesforce Service Cloud based on data from user reviews. Freshdesk rates 4.4/5 stars with 1688 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1570 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1580 reviews)
8.1
(Based on 1083 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1206 reviews)
7.7
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1235 reviews)
8.1
(Based on 499 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1531 reviews)
8.2
(Based on 951 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1175 reviews)
8.5
(Based on 489 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1566 reviews)
8.0
(Based on 1069 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.1%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
31.5%
 
Information Technology and Services
20.1%
Computer Software
16.7%
 
Computer Software
15.1%
Information Technology and Services
14.6%
 
Internet
6.4%
Internet
9.0%
 
Education Management
3.6%
Hospital & Health Care
3.5%
 
E-Learning
3.6%
Non-Profit Organization Management
3.3%
 
Other
51.2%
Other
52.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 
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Kate from G2 Crowd

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