Compare Freshdesk vs Salesforce Service Cloud

See this comparison of Freshdesk vs. Salesforce Service Cloud based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,811 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
8.1
(Based on 1,213 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
7.7
(Based on 549 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.2
(Based on 559 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
8.5
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
8.1
(Based on 1,197 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
32.8%
 
Information Technology and Services
20.2%
Computer Software
16.1%
 
Computer Software
15.0%
Information Technology and Services
15.1%
 
Internet
6.3%
Internet
8.6%
 
Education Management
3.6%
Financial Services
3.7%
 
E-Learning
3.5%
Hospital & Health Care
3.5%
 
Other
51.3%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
 
Ask Freshdesk a QuestionContact FreshdeskAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

Need help?

I can help.