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Compare Freshdesk vs Salesforce Service Cloud

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comparison of Freshdesk vs. Salesforce Service Cloud
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,925 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,419 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Salesforce Service Cloud
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Freshdesk
Freshdesk
4.4
Based on 1,924 reviews
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,419 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Blossom
$19 / agent / month billed annually
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Garden
$35 / agent / month billed annually
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Estate
$49 / agent / month billed annually
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,783 reviews)
8.5
(Based on 1,274 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,793 reviews)
8.2
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,305 reviews)
7.7
(Based on 554 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,339 reviews)
8.1
(Based on 561 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,730 reviews)
8.2
(Based on 1,121 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,273 reviews)
8.5
(Based on 548 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,778 reviews)
8.0
(Based on 1,256 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
25.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
33.3%
 
Information Technology and Services
20.7%
Computer Software
14.8%
 
Computer Software
14.3%
Information Technology and Services
14.7%
 
Internet
6.0%
Internet
8.4%
 
Education Management
3.7%
Hospital & Health Care
3.7%
 
E-Learning
3.4%
Financial Services
3.3%
 
Other
51.8%
Other
55.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 
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Kate from G2 Crowd

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