Compare Freshdesk vs Salesforce Service Cloud

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comparison of Freshdesk vs. Salesforce Service Cloud
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,851 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,392 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Salesforce Service Cloud
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Freshdesk
Freshdesk
4.4
Based on 1,710 reviews
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,392 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.5
(Based on 1,248 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
8.1
(Based on 1,250 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
7.8
(Based on 563 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.2
(Based on 573 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
8.2
(Based on 1,103 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
8.5
(Based on 558 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
8.1
(Based on 1,232 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
25.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
41.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
32.9%
 
Information Technology and Services
20.2%
Computer Software
15.8%
 
Computer Software
15.0%
Information Technology and Services
15.3%
 
Internet
6.3%
Internet
8.4%
 
Education Management
3.6%
Financial Services
3.7%
 
E-Learning
3.5%
Hospital & Health Care
3.5%
 
Other
51.3%
Other
53.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 
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