Compare Freshdesk vs SF Service Cloud

See this comparison of Freshdesk vs. Salesforce Service Cloud based on data from user reviews. Freshdesk rates 4.4/5 stars with 1241 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1167 reviews)
8.5
(Based on 1015 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1176 reviews)
8.1
(Based on 1015 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 900 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 918 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1130 reviews)
8.2
(Based on 888 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 878 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1164 reviews)
8.0
(Based on 1001 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.2%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.7%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.1%
30.4%
 
Information Technology and Services
21.2%
Computer Software
17.2%
 
Computer Software
14.1%
Information Technology and Services
13.7%
 
Internet
7.1%
Internet
9.6%
 
E-Learning
4.5%
Hospital & Health Care
3.5%
 
Education Management
3.6%
Non-Profit Organization Management
3.5%
 
Other
49.5%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 
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Kate from G2 Crowd

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